Civility in the Workplace

Rapid Skillz

Short course

Online

Price on request

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Description

  • Type

    Short course

  • Level

    Beginner

  • Methodology

    Online

  • Duration

    3 Months

  • Start date

    Different dates available

While a training program on workplace manners and courtesy may seem like overkill, the reality is: rudeness is an epidemic costing industry millions a year. Indeed, what society seems to be gaining in terms of both knowledge and technological advancement, it’s losing out on basic social values that directly impact the bottom line. Bosses freely intrude on subordinates’ personal space, gossiping co-workers are the norm, and quality customer care has been forgotten. The result: an environment not conducive to getting work done, dissatisfied clients aiming for the competition, and in some cases, blatant tolerance for abuse and harassment. To address the growing problem of incivility in the work setting, this workshop introduces the concept of civility, its importance to a company, as well as its typical causes and effects.

Facilities

Location

Start date

Online

Start date

Different dates availableEnrolment now open

About this course

This workshop aims at improving the performance of professionals in the context of Civility in the Workplace. Through this training program, the understudies will come to understand about its causes, the costs of incivility, as well as the rewards of civility, within the workplace. The participants will be able to learn practical ways of workplace etiquettes and facilitative communication skills. The understudies will also learn the specific interventions that can be utilized when there’s conflict within the workplace and a recommended procedure for systematizing civil behavior within the workplace.

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Reviews

Subjects

  • Conflict
  • Customer Care
  • Conflict Resolution
  • Problem Solving
  • Listening Skills
  • IT
  • Industry
  • Quality Training
  • Communication Training
  • Verbal Communication

Course programme

The Contents of this course consists of 12 Modules:- Module One: Getting Started. Module Two: Introduction -What is Uncivil Behavior? Three Reasons Why You Should Be Civil. Dealing with Difficult Personalities. Cost and Rewards. Case Study. Review Questions. Module Three: Effective Work Etiquette -Greetings. Respect. Involvement. Being Politically Correct. Case Study. Review Questions. Module Four: Costs and Rewards5 -Incivility and the Costs. Civility and Rewards. Four Causes of Incivility. How to Overcome It. Case Study. Review Questions. Module Five: Conflict Resolution -Collaborating. Competing. Compromising. Accommodating. Avoiding. Case Study. Review Questions. Module Six: Getting to the Cause -Examining the Root Cause. Creating a Cause-and-Effect Diagram. Forgiveness. Benefits of Resolution. Case Study. Review Questions. Module Seven: Communication -Para-verbal Communication. Non-verbal Communication. Listening Skills. Appreciative Inquiry. Case Study. Review Questions. Module Eight: Negotiation -Three Sides to Incivility. Mediation. Arbitration. Creative Problem-Solving. Case Study. Review Questions. Module Nine: Identifying Your Need -Completing a Needs Analysis. Focus Groups. Observations. Anonymous Surveys. Case Study. Review Questions. Module Ten: Writing a Civility Policy -Designating the Core Group. Defining What is Unacceptable Behavior. Defining the Consequence. Writing the Policy. Case Study. Review Questions. Module Eleven: Implementing the Policy -The First Steps. Training. Addressing Complaints. Enforcing Violators. Case Study. Review Questions. Module Twelve: Wrapping Up -Words from the Wise.

Additional information

This Course is Made for the Students and they learn the Content in PDF and Powerpoint Slides Format. Activities like Pre Assignment, Action Plan, Evaluation Form etc. Offers frameworks for understanding key topics of Civility in the Workplace. Focuses on explanations of concepts, phenomena, and theories.

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Civility in the Workplace

Price on request

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