Civility in the Workplace: Protocols to Create Ease, Harmony, Comfort and Professional Relationships
Training
Online
*Indicative price
Original amount in USD:
$ 145
Description
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Type
Training
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Level
Intermediate
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Methodology
Online
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Class hours
1h
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Duration
1 Day
Overview:
In today's highly-competitive, fast-paced, always-connected business arenas, personal and online interactions often lack the common courtesies and considerations that promote smooth and harmonious human relationships. The result outcome can be unnecessary coarseness, tension and uneasiness that may have an impact both internal and external to the organization.
About this course
The meaning of civility
Applying a definition of civility to the business context
Why we need civility in business
Relationships at the center of civility
The definition of protocol
The practice of civility and protocol in business
What happens in the absence of civility and protocol
Steps to "power up" relationships to create more ease and harmony
A few success stories
Young Professionals
Front-Line Employees
Project Teams
Supervisors
Project Managers
Reviews
Subjects
- Protocol
- Image
- Project
- Civility in the Workplace
- Workplace culture
- Workplace Wellness
- Workplace Diversity
- HR Training
- HR
- HR policies
Teachers and trainers (1)
Russel Stuart
Russel Stuart
Course programme
Overview:
In today's highly-competitive, fast-paced, always-connected business arenas, personal and online interactions often lack the common courtesies and considerations that promote smooth and harmonious human relationships. The result outcome can be unnecessary coarseness, tension and uneasiness that may have an impact both internal and external to the organization.
Whether by face-to-face interaction or via digital communication, extended or short-term, human relationships are the key to success in any organization or company. A thirty-second telephone phone call with an unhappy customer can determine the fate of an employee or the company. The ease of extending that experience to the internet can create swift and immediate impact that may or may not be pleasant. The ability of employees, managers, members and leaders to apply the foundational principles and common acts of civility and protocol is critical. This takes skill, practice, a good attitude and commitment. Knowledge and use of good manners, etiquette, protocol and civility can avoid the embarrassment and tension of behavior that may be perceived as disrespectful, discourteous or abrasive. These skills enhance personal and professional effectiveness, self-confidence and add significant value to any organization.
Areas Covered in the Session:
- The meaning of civility
- Applying a definition of civility to the business context
- Why we need civility in business
- Relationships at the center of civility
- The definition of protocol
- The practice of civility and protocol in business
- What happens in the absence of civility and protocol
- Steps to "power up" relationships to create more ease and harmony
- A few success stories
Who Will Benefit:
- Young Professionals
- Front-Line Employees
- Project Teams
- Supervisors
- Project Managers
Civility in the Workplace: Protocols to Create Ease, Harmony, Comfort and Professional Relationships
*Indicative price
Original amount in USD:
$ 145