The Client Meeting - Face to Face Selling - Virtual Training
Short course
Online
Description
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Type
Short course
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Methodology
Online
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Duration
Flexible
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Start date
Different dates available
Delegates start the day by comparing their own experiences of customer care. This programme looks at the importance of body language and the voice, and how enthusiasm for the product can be seen visually and detected vocally. We take an in depth look at why customers make objections and how they can be overcome professionally. The group will share their own experiences and discuss ways of improving this vitally important part of the sales process. The course also covers listening skills, closing strategies and maximising opportunities.
Facilities
Location
Start date
Start date
About this course
"Maximise your effectiveness to get the most out of the time you have with your customer
Understanding selling from the customers' eyes
Understanding the importance of body language in selling
How to handle objections
"
Reviews
This centre's achievements
All courses are up to date
The average rating is higher than 3.7
More than 50 reviews in the last 12 months
This centre has featured on Emagister for 13 years
Subjects
- Sales Training
- Sales Process
- Sales
- Listening Skills
- Body Language
- Customer Care
- Voice
- Network Training
- Quality Training
- Marketing
- Quality
- Network
- Market
- Trainer
- Salesman
Course programme
09:30 - 09:45 Coffee & Course Objectives
09:45 - 10:00 Introduction - What Do We Hate about Being Customers?
10:00 - 10:15 The Good, The Bad & The Ugly (Delegates compare their own good, bad and ugly experiences of customer care when they have been a customer.)
10:15 - 11:00 Through the Customers' Eyes & Ears (Tutor makes live call enquiry to a company and delegates feedback their impressions)
11:00 - 11:30 The Importance of First Impressions & Lasting Impressions (This module looks at the importance of body language and the voice. How enthusiasm for the product can be seen visually and detected vocally.)
11:30 - 12:15 The Science of Qualification & Objection Handling (This module gives participants an in depth look at why customers make objections and how they can be most professionally handled. The group will share their own experiences and discuss ways of improving this vitally important part of the sales process.)
12:15 - 13:00 Role Plays - Qualification (Participants practise techniques in questioning and develop a qualification prompt form.)
13:00 - 14:00 Lunch Break
14:00 - 14:30 Listening Skills (This module identifies when you should resist from talking too much and listening too little.)
14:30 - 15:00 Closing Strategies & Maximising Opportunities
15:00 - 16:30 Role Plays - Closing (Delegates are given realistic scenarios where they are at the end of the sales process. They must close and overcome the last objection of the prospect and maximise their sales opportunities.)
16:30 - 16:45 Summary & Action Plans Agreed
"The Client Meeting - Face to Face Selling - Virtual Training