Communicate with Influence

Communicate Clearly

Confirm authority to present material on behalf of a business, in accordance with organisational policies and procedures
Identify information that may be subject to confidentiality and manage appropriately
Identify information needs of audience and prepare a position in line with purpose of communication
Use language, written or verbal, that is appropriate for the audience
Use active listening to seek stakeholder and intra-organisational input to achieve a balanced exchange of views

Present and negotiate persuasively

Map stakeholder landscape, identifying key individuals and target groups in line with organisational objectives
Prepare realistic positions and supporting arguments in advance of the likely expectations and tactics of others
Acknowledge differences of opinion to encourage the rigorous examination of all options
Use a variety of communication styles to present business positions to best effect
Seek mutually beneficial solutions by establishing areas of common ground and potential compromise
Keep negotiations focused on key issues and moving forward towards a final resolution

Participate in and lead, meetings effectively

Identify the need for meetings and program meetings in response to the need
Prepare materials relating to key issues and disseminate in advance
Develop and circulate an agenda, and use efficient, inclusive meeting procedures to maximise participation and maintain order
Achieve agreed outcomes in the available time by co-operating with and seeking consensus and compromise
Summarise outcomes of meetings for action and distribute to stakeholders promptly, as required

This course is designed for those who need to identify, analyse, synthesise and act on information from a range of sources, and deal with unpredictable problems.

There are no formal educational entry requirements for this course.

To support a successful learning experience student will require:

1. Minimum technology requirements including access to a device (desktop/mobile/tablet), reliable internet connection and use of a personal email account.

2. Access to a current or previous workplace to support the completion of work-based assessment and observation. Students who do not have access to a work environment will be supported with an alternative scenario.

This course includes the unit of competency:

BSBLDR513 Communicate with influence

Students who complete the course assessment may gain credit towards the nationally recognised Diploma of Leadership and Management offered by MiTraining.