Sales Advisor Course
Course
Online
Description
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Type
Course
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Level
Intermediate
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Methodology
Online
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Duration
1 Year
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Start date
Different dates available
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Online campus
Yes
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Delivery of study materials
Yes
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Support service
Yes
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Virtual classes
Yes
A sales advisor plays a crucial role in customer service and the customer journey. Their number one responsibility is to assist shoppers and impart specialist knowledge to help them with their shopping choices. In this Sales Advisor Course, you will learn the art of excellent customer service, explore the role of a sales advisor and the practices and principles of maintaining a store to enhance the customers’ experience.
This course is ideal for those who are just starting out in the retail industry and wish to develop the fundamental skills to fast track their career. You will gain a solid understanding of consumer trends and what customers want, and be trained on how to handle payments, manage complaints and much more.
Facilities
Location
Start date
Start date
About this course
Get an in-depth introduction to the retail industry and current sales trends
Understand the key responsibilities of a sales advisor and the skills required for this role
Learn the secrets to delivering excellent customer service and understand what your customers want
Learn how to maintain the store environment and ensure its order and cleanliness
Be able to deal with customer complaints in a patient and constructive manner
Develop essential communication, teamwork and customer-facing skills
Gain a recognised qualification in sales advising to kickstart your career
Discover tips, tricks and strategies for assisting customers and advising them on their purchases
This course is suitable for those who are interested in working in the retail industry in customer service roles. This is an entry-level training program with no previous experience required.
On successful completion, learners will have the practical skills and knowledge to work in a wide range of customer-facing roles, such as:
Sales Advisor
Retail Sales Assistant
Sales associate
Sales Consultant
The Sales Advisor Course is open to all, with no formal entry requirements. All you need is a passion for learning, a good understanding of the English language, numeracy and IT, and to be over the age of 16.
Upon successful completion, you will qualify for the UK and internationally-recognised professional qualification and you can choose to make your achievement formal by obtaining your PDF Certificate at a cost of £9 and Hardcopy Certificate for £15.
Whether you’re an existing practitioner or aspiring professional, this course will enhance your expertise and boost your CV with key skills and an accredited qualification attesting to your knowledge.
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Subjects
- Networking
- Customer Service
- Sales
- Communication Skills
- Sales Training
- Influence
- Relationship
- Customer
- Non-Verbal Messages
- Handshake
Course programme
Sales Advisor
- Course Overview
- Focusing on Your Customer
- What Influences People in Forming Relationships?
- Disclosure
- How to Win Friends and Influence People?
- Communication Skills for Relationship Selling
- Non-Verbal Messages
- The Handshake
- Small Talk
- Networking
- Mock Exam – Sales Advisor Course
- Final Exam- Sales Advisor Course
Sales Advisor Course