Communication Skills

The objective of the training is to give you an understanding of your own personal profile map and the personal profile map of people around you in both your business and private life. Through this understanding you will be given the tools to improve your communication with all levels of people that you interact with. YOU, will be able to: Set goals and objectives. Coach new and existing staff to improve their performance. Reduce conflict and associated stress. Improve customer relationships and enhance sales performance. Enhance the skills of customer care staff. Suitable for: The Techniques uncovered in this training will give certain adavantages to people performing most roles in any organisation. Managers and Supervisors at all levels. Frontline Sales people. Support Sales staff. Receptionists. Customer care operatives. Trainers. HR and counselling staff.