Communication Skills for Managers

Who is it for
First line managers and middle managers who want to improve how they get their message across to their team members and other internal stakeholders.


What is it about
- An understanding of the necessities of good managerial communication techniques
- A greater awareness of your own preferred style of communication
- A range of responses to communicate successfully with difficult people and in times of conflict
- Enhanced personal and team productivity through better working relationships


What will i get out of it
This is a course that has been developed specifically with the needs to today's manager in mind. It looks at how to communicate effectively from a position of authority - to motivate your team and achieve performance improvements through them while retaining their respect. it also looks at how you can communicate under pressure, and how you can talk to difficult people in your team.


Course overview
Communication styles
- Acknowledge and develop your own communication style
- Adapt your style to the differing needs of individuals in your team
- The unique responsibilities of a manager: choosing the right approach for the right situation

Practical communication strategies
- Portray natural confidence in your messages
- Overcome barriers to effective communication
- Learn to listen actively to your team members
- Productive questioning techniques
- Communicate as a manager and leader should and earn respect
- Represent the interests of your department to internal and external stakeholders
- Develop receptive and open body language
- Apply the art and science of influence

What to do when things arenÂ't going well
- Dealing with and diffusing conflict situations
- Communicating with those who donÂ't want to listen
- Using communication to drive performance improvements in individuals
- Decisive communication within the disciplinary process

Consolidation
- Roleplay and discussion with other delegates to reinforce your learning
- Decide on at least three areas for personal change when you return to work