Course not currently available
Conflict Management
Course
In Birmingham ()
Description
-
Type
Course
It is essential to run an effective HR operation, no matter the size of the business. Our course will give you the skills you need in no time.
MANAGING CONFLICT
The best solution for Conflict Management Training Courses
A hands-on one-day course with free pre-course online skills testing
About this course
This one-day workshop enables delegates to develop an understanding of, and a trust in, shared goals, and how to inspire openness, discipline, and creativity so that people work for mutual benefit. It also covers strategies for coping with conflict, and when and how to use them to enhance practical leadership skills.
Managers and supervisors, present and aspiring, who want to develop a positive and effective approach to dealing with workplace conflict, to avoid confrontational situations and achieve positive outcomes.
Reviews
This centre's achievements
All courses are up to date
The average rating is higher than 3.7
More than 50 reviews in the last 12 months
This centre has featured on Emagister for 15 years
Subjects
- Conflict Management
- Conflict Resolution
- Inner conflict
- Strategic Planning
- Strategy Development
- Wording intervention
- Action plan
- Decision Making
- Critical Thinking
- Practical Application
Course programme
- What is Conflict?
- Inner Conflict
- Group Conflict
- Intergroup (or Structural) Conflict
- The Questionnaire
- Interpretation
- Pros and Cons
- Visualising Conflict
- Conflict Resolution Process
- A Strategy for Conflict Resolution
- Facilitation Overview
- Managing Differences Collaboratively
- Resolving the Issue
- Practical Application
- Defining Interventions
- Wording Interventions
- When one person dominates the discussion
- Telling Versus Asking
- Dealing with Resistance
- Resistance Scenarios
- Workshop Wrap-Up
Conflict Management