Conflict Resolution: Dealing With Difficult People
Course
Online
Description
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Type
Course
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Methodology
Online
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Duration
Flexible
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Start date
Different dates available
Success in dealing with conflict comes from understanding how we behave, as well as how we can influence others. If we approach difficulties as needing to take place in one or a series of conversations, and we approach those conversations with a plan, we will find that we have less difficult people to deal with. More often than not, we will also have more meaningful and significant conversations. In this one-day workshop, you will learn how to turn difficult situations into opportunities for growth.
Facilities
Location
Start date
Start date
About this course
What Will Students Learn?
-Recognise how your own attitudes and actions impact others.
-Find new and effective techniques for dealing with difficult people.
-Learn some techniques for managing and dealing with anger.
-Develop coping strategies for dealing with difficult people and difficult situations.
What Topics are Covered?
-Conflict as communication
-Benefits of confrontation
-Preventing problems
-Getting focused
-Dealing with anger (yours and others)
-Dealing with problems
-The three step conflict resolution model
-Changing yourself
-Why don’t people do what they are supposed to?
-De-stress options to use when things get ugly
For people who want to turn difficult situations into opportunities for growth.
No requirements for this course
End of Course certificate
Reviews
Subjects
- Conflict Resolution
- Conflict
- Approach
- Difficult People
- Communications
- Communications Planning
- Communication Training
- Communication Skills
- Confrontation
- Preventing Problems
- Problem Solving
- Anger Management
- Anger Counselling
- Self development
- Self-esteem
- Self-confidence
- Self-improvement
- Stress and Anxiety
- Stress Management
- Risk Analysis
Teachers and trainers (1)
Susan Lloyd
Managing Consultant
Susan has over twenty five years senior professional work experience, she spent the first 10 years of her career as a training manager in the Royal Navy, which included training design, delivery and training technologies. Both academically and professionally well qualified, she gained a top MBA from Cranfield University, an MA Marketing. In 2013, she qualified as an NLP Master Practitioner, she n
Course programme
Course Overview
Conflict as Communication
This lecture will help participants define conflict. Participants will also explore how conflict is a very normal part of healthy relationships. To wrap up the session, they will complete a self-assessment to help them analyze how they currently handle conflict and how they might be able to improve.
Benefits of Confrontation
This session will give participants a framework for deciding whether or not to become involved in a situation. Participants will also identify some benefits that may arise if they do decide to get involved.
Preventing Problems
There are several key ways that we can prevent problems from occurring. These methods will be examined in a lecture and in small group work.
Getting Focused
If, as leaders, we are content to only deal with the surface issues, and we are afraid to dig and get at the deeper issues, we will not create a better workplace. This session will give participants some ways to get to the heart of a problem.
Managing Anger
Too many people are angry! This session will give participants some guidelines for managing their anger, dealing with angry people, and using assertive anger.
Dealing with Problems
In this session, participants will work in small groups to explore eight ways of dealing with problems.
The Three-Step Conflict Resolution Model
During this session, we will look at a three-step process that can help participants resolve conflict. Participants will also have an opportunity to apply the model to a difficult situation.
Practice Makes Pretty Good
In this session, participants will role play a difficult situation using the scenario from their pre-assignment.
Changing Yourself
Earlier we discussed how our attitudes and actions impact others. In this session, we will take a deeper look at how negative attitudes can cause negative interactions, and what we can do to turn those attitudes around.
Why Don’t People Do What They Are Supposed To?
There are a million possible answers to this question, but we will discuss the ten most common reasons.
De-Stress Options to Use When Things Get Ugly
To wrap up the workshop, we will share six de-stressing techniques that participants can use when things get difficult.
Conflict Resolution: Dealing With Difficult People