Conflict Resolution: Getting Along In The Workplace

Churchill Square Training & Development

Course

Online

£ 39 VAT inc.

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Description

  • Type

    Course

  • Methodology

    Online

  • Duration

    Flexible

  • Start date

    Different dates available

Study materials, tutor support and certificate inc

Many people see conflict as a negative experience. In fact, conflict is a necessary part of our personal growth and development. Think of when you were trying to choose your major in college, for example, or trying to decide between two jobs. However, conflict becomes an issue when the people involved cannot work through it. They become engaged in a battle that does not result in growth. When this type of conflict arises, negative energy can result, causing hurt feelings and damaged relationships. This two-day course will give participants the tools that will help you resolve conflict successfully and produce a win-win outcome.

Facilities

Location

Start date

Online

Start date

Different dates availableEnrolment now open

About this course

What Will Students Learn?

-What conflict is and how it can escalate.
-The types of conflict and the stages of conflict.
-The five most common conflict resolution styles and when to use them.
-How to increase positive information flow through non-verbal and verbal communication skills.
-Effective techniques for intervention strategies.
-Ways to manage conflicts to enhance productivity and performance.

What Topics are Covered?

-Defining conflict and types of conflict
-Spontaneous and reflective action
-The Johari window
-Stages of conflict
-Conflict resolution style questionnaire
-The role of communication in conflict resolution (including information on active listening, paraphrasing, asking questions, and body language)
-The conflict/opportunity test
-Conflict and its resolution
-Helping others through conflict

This course will give participants the tools that will help you resolve conflict successfully and produce a win-win outcome.

No requirements for this course

End of course certificate

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Subjects

  • Conflict Resolution
  • Conflict
  • Conflict Management
  • Stages of Conflict
  • Risk Assessment
  • Risk Insurance Management
  • Listening Skills
  • Anger Management
  • Anger Counselling
  • Behavioural Safety
  • Communication
  • Communication Training
  • Communication Skills
  • Resolution
  • Relationship Building
  • Relationship Counselling
  • Performance
  • Self-esteem
  • Self-confidence
  • Self-improvement

Teachers and trainers (1)

Susan Lloyd

Susan Lloyd

Managing Consultant

Susan has over twenty five years senior professional work experience, she spent the first 10 years of her career as a training manager in the Royal Navy, which included training design, delivery and training technologies. Both academically and professionally well qualified, she gained a top MBA from Cranfield University, an MA Marketing. In 2013, she qualified as an NLP Master Practitioner, she n

Course programme

Course Overview

Defining Conflict

During this session, you will give participants a chance to explore some assumptions about conflict and the positives and negatives of conflict.

Types of Conflict

This session will cover three main types of conflict: inner, interpersonal, and group.

Open Conflict vs. Hidden Conflict

Next, participants will explore open conflict and hidden conflict.

Spontaneous and Reflective Action

This session explores spontaneous and reflective action through a brief lecture.

The Johari Window

The Johari Window is a way of looking at our self-awareness and our ability to ask feedback of others. Participants will look at the Johari Window in detail through a personal exercise and a case study.

Stages of Conflict

During this session, participants will look at two models of the conflict process, some possible outcomes of a conflict, and strategies for dealing with conflict.

Creating the Win/Win

This session will give participants a chance to apply some of what they have already learned to a realistic case study.

Conflict Resolution Style Questionnaire

Participants will individually complete a questionnaire to help them identify their style of conflict resolution. Then, they will work in small groups to further examine their style.

The Role of Communication in Conflict Resolution

To begin the second day, participants will look at the communication chain as well as barriers that can impede communication. They will also learn about the concept of positive intent.

Active Listening Skills

Next, participants will learn the basics of active listening.

Paraphrasing Skills

In this session, participants will learn about, practice, and demonstrate paraphrasing techniques.

Poerful Questions

This session will give participants some useful questions and some techniques.

Body Language

Next, participants will learn how body language can help resolve conflicts.

The Conflict/Opportunity Test

Using a role play, this session will give participants some questions that can help them identify the benefits of a conflict.

Conflict and Its Resolution

This session will look at a few processes that we can use to identify and resolve conflict.

Helping Others Through Conflict

Facilitation skills have become a cornerstone of many leadership models. This session will look at how facilitation, coaching, and group norms can be applied to conflict. Participants will also practice these skills in a role play.

See related categories

Conflict Resolution: Getting Along In The Workplace

£ 39 VAT inc.

The best Performance courses

See all

See all