Contact Centre Operations NVQ 3

NVQ

In Folkestone

Price on request

Description

  • Type

    NVQ

  • Location

    Folkestone

  • Duration

    1 Year

  • Start date

    Different dates available

This course is designed for employees whose job role involves providing technical advice to support working procedures in a contact centre environment. Typical job roles could include senior contact centre operator, supervisor and team leader. You will learn: How to develop personal and organisational effectiveness; health and safety in ICT and contact centres; customer care; interpersonal

Important information

Government funding available

Facilities

Location

Start date

Folkestone (Kent)
See map
Shorncliffe Road,, CT20 2TZ

Start date

Different dates availableNow taking bookings

About this course

You need to be in a related work placement or employment.

Questions & Answers

Ask a question and other users will answer you

Who do you want to respond to your question/enquiry?

We will only publish your name and question

Subjects

  • Team Leader
  • Team Training
  • Supervisor
  • Customer Care
  • Customer Service
  • Key Account Management
  • Customer Relationship Management
  • Relationship Marketing
  • Customer Retention

Course programme



What will you be learning?
This course is designed for employees whose job role involves providing technical advice to support working procedures in a contact centre environment. Typical job roles could include senior contact centre operator, supervisor and team leader.

You will learn: How to develop personal and organisational effectiveness; health and safety in ICT and contact centres; customer care; interpersonal and written communication ; direct selling and customer acquisition; using IT systems, software and emails.

What happens when you have finished?
You can progress onto senior roles in a related area of employment.

Where and when?
Option 1
Location: Off Campus

Start date: Contact us for details.

Duration: 1 year

How is it delivered?: Apprenticeship

Option 2
Location: Off Campus

Start date: Contact us for details.

Duration: 1 year

How is it delivered?: Apprenticeship

How much will it cost?
Option 1
Tuition Fee: £550

Exam & Registration Fee: £75

Option 2
Tuition Fee: £578

Exam & Registration Fee: £79

You may not have to pay this tuition fee if:
  • You are unemployed and in receipt of Jobseekers Allowance (contribution-based)
  • You are in receipt of, or are an un-waged dependent of someone currently in receipt of any of the following "income-based" benefits:
    • Income-based Jobseekers Allowance (JSA)
    • Income-related Employments and Support ALlowance (ESA)
    • Income Support
    • Working Tax Credit (your assessed household income needs to be less than 15,276 per year (amount subject to change)
    • Housing Benefit
    • Council Tax Benefit (excluding the 25% single person reduction)
    • Pension Credit - Guaranteed only
  • You are studying for your

    first full Level 2 qualification, whatever your age.
  • You are aged 19-24 on the 31st of August prior to the start of your course and studying for your

    first full Level 3 qualification, whatever your age.

View our Money Matters page for full details and information about the financial support available, including Adult Learner Grants.

Contact Centre Operations NVQ 3

Price on request