Conversations with Clients
Course
Online
£ 90
+ VAT
Description
-
Type
Course
-
Methodology
Online
-
Class hours
3h
Suitable for: This course is ideal for anybody involved in developing long-term relationships with clients.
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Course programme
The way you plan and conduct conversations with your clients and prospects
will be the most significant factor in developing your relationship with
them. The way you structure an interaction and the approach you adopt to
uncovering customers' needs through effective questioning will determine
whether you are accepted as a trusted advisor or not.
Conversations with Clients takes the learner through the four components of any successful meeting
Conversations with Clients enables learners to:
Learning outcomesPlanning
Conversations with Clients takes the learner through the four components of any successful meeting
- Planning
- Opening
- Advancing
- Concluding
Conversations with Clients enables learners to:
- Plan and research effectively prior to meetings to ensure they are effective
- Set sensible objectives for meetings through effective preparation
- Agree objectives with customers by describing their goal in customer focused terms
- Understand their customers' needs through effective questioning
- Encourage their customers to open up through active listening techniques
- Ensure that outcomes are agreed by concluding meetings effectively
Learning outcomesPlanning
- What should my objectives be?
- How should I structure a sales meeting?
- How do I plan a meeting?
- How will I measure my success?
- Why is opening so important?
- How should I open a meeting?
- How do I establish a rapport?
- What is advancing?
- Why should I question a customer?
- How do I question a customer
- Why do I need to listen?
- Why is concluding a meeting so important?
- How do I conclude a meeting?
- How will I measure my success?
Conversations with Clients
£ 90
+ VAT