Client and Customer Relations

Sault College

Course

Online

Price on request

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Description

  • Type

    Course

  • Level

    Intermediate

  • Methodology

    Online

  • Duration

    Flexible

  • Start date

    Different dates available

  • Online campus

    Yes

  • Support service

    Yes

  • Virtual classes

    Yes

This online certificate provides learners with strategies, approaches, and techniques to enhance client relations and enable customer service excellence. Graduates of the program will have the tools necessary to build a quality service delivery team and develop positive lasting relationships with internal and external clients and customers, while also being prepared to identify, mitigate and avoid confrontational situations.

Facilities

Location

Start date

Online

Start date

Different dates availableEnrolment now open

About this course

Ontario Secondary School Diploma (OSSD), or equivalent, or 19 years of age or older

Students must successfully complete all courses within 7 years of acceptance into the program in order to graduate

Students must obtain a G.P.A. of 2.0 or 60% or higher to obtain this certificate

Upon successful completion of the online Client and Customer Relations certificate program, students will obtain a Sault College certificate.

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Subjects

  • Customer Service
  • Ethics
  • Management Principles
  • Client Loyalty
  • Corporate Service Culture

Course programme

Semester 1
  • OEL1321 - 2 Customer Service & Ethics
  • OEL1322 - 3 Developing Client Service Teams
  • OEL1323 - 3 Management Principles
  • OEL1324 - 3 Strategies for Fostering Client Loyalty
  • OEL1325 - 2 Creating a Corporate Service Culture
  • OEL384 - 3 Building and Maintaining Customer Relationships
  • OEL851 - 2 Human Relations

See related categories

Client and Customer Relations

Price on request

The best Customer Management courses

See all

See all