Counselling skills for the workplace

Course Objectives:
When faced with a fellow colleague who is in need of support it is often of great value to have some effective counselling skills. Sometimes employees need help because they are under stress, bereaved or experiencing personal or work related problems. Cosensa's counselling skills training course is designed to equip delegates with the fundamental knowledge, skills and awareness to adequately support fellow colleagues in the workplace. Despite the seriousness of the topics covered, delegates can expect a lively, enjoyable and interactive course.
Contents:

• Active listening and constructive questions


• Internal experience and external signals


• Effective language patterns and reframing


• Breaking bad news


• Helping with bereavement


• Defusing anger


• Maintaining your resourcefulness when counselling


• Recognising limitations. How and where to refer people (e.g. to a professional counsellor).

Who should attend:
This course is ideally suited for Managers, supervisors, personnel staff and people who work with client groups in need of support.
Course benefits:
At the end of this counselling skills training course delegates will have a number of methods, tools, and approaches to:

• Create rapport and empathy with someone in distress


• Gain insight into the persons' feelings, experience and behaviour


• Act in a supportive way to him or her

Additional information:
The course is not intended to make delegates full-time counsellors, rather its aim is to help them acquire some learnable and practical skills for workplace counselling.
Certificates:
All delegates who successfully complete this course will receive a certificate of attendance.
Trainers background:
The trainer for this course is exceptionally well qualified as a fellow of the CIPD, Member of the Employment Tribunal Panel (Scotland) and a Certified Transactional Analyst (CTA). She has over 25 years Human Rescource Management experience and is an experienced group facilitator and development consultant; Action Learning Facilitator. Other skills include experience in redundancy/outplacement at senior level; crisis management intervention and bullying/harrassment investigations. She is a Member of the British Psychological Society and is also a trained counsellor and psychotherapist.