CPD Courses

...Concepts of Working Capital Kinds of Working Capital Components of Working Capital Importance of Working Capital Management Determinants of Working Capital... Learn about: Capital Gains Tax, Capital Banking, Capital Investment...

...Course Material All course materials are included in the course price. All your study material will be available on our learning management system... Learn about: Creating customer loyalty, Workplace Skills, Programme Planning...

...right time is a key aspect to continued growth, success, or even just stability. Creating a Top-Notch Talent Management Programme course will provide... Learn about: Training evaluation, Training project coordination, Programme Planning...

...that drives business your way naturally. This exclusive tutorial is suitable for business managers, company owners and anyone working in customer service or... Learn about: Relationship Building, Relationship Marketing, Customer relationship...

...develop advanced questioning skills and start making feedback work harder for your business and its workforce. Course Material All course materials... Learn about: Customer Service Skills, Customer Care, Customer Relationship Management...

...Structure is important, as is knowing where are how to draw the line in terms of formality. By taking a closer look at the role feedback plays in the workplace... Learn about: Communications Planning, Quality Training, Effective Communication...

...often determine which take the lead over others. Just as poor customer service can destroy any business, those who excel in customer care can write their own success stories... Learn about: Customer Care, Customer Relationship Management, Customer Retention...

...course with Brentwood Open Learning College you are allocated your personal tutor. Tutor’s help and support will be available throughout your studies with the college... Learn about: Customer Service, Services marketing, Customer Service Skills...

...Explore the benefits of building a customer-focused organisation with this insightful tutorial. Learn how to begin the creation of a customer-focused environment... Learn about: Services marketing, Customer relationship, Customer Manager...

...papers Additional Supporting Material Useful Links Course assessment You will be continually assessed throughout the course. Your assignment will be marked... Learn about: Customer relationship, Customer database, Customer Retention...

...What to ask, when to ask it, how to ask it and who to ask it to – all key factors to bring into consideration. If you aren’t familiar with the art of effective questioning... Learn about: Service Operations, Customer Retention, Customer Service...

...Your assignment will be marked by your tutor and independently moderated. The feedback on your assignment will then be sent to you. On receipt of... Learn about: Telephone services coordination, Telephone user support, Telephone answering...

...assignment will then be sent to you. On receipt of this, you may wish to contact your tutor to discuss the feedback. Tutor Support When you enrol... Learn about: Television Directing, Sales Training, Telephone Skills...

...written for home study and contain a wealth of knowledge in easy to understand language. We use variety of media to help you learn. Your course may... Learn about: IT Project Management, Project Management, Project Resource...

...Your course may use any of the following different media which you can use from home or where ever you choose to study: Online course materials Question... Learn about: Time management, Project Management, Project Risk...

...it represents a cost the business must bear. If the total project cost exceeds the value of the outcome, the project fails. Even if the primary goal of the project is reached... Learn about: Project Cost Management, Project Risk, Cost control of construction work...

...Low-quality results have the potential to be less desirable than the outright failure of the project as a whole. This exclusive tutorial has been designed for business owners... Learn about: Quality Training, Quality management, Quality Process...

...Course Material All course materials are included in the course price. All your study material will be available on our learning management system... Learn about: Analysis and water quality, Project Risk, Variance Analysis...

...and printed as well. Our distance learning course materials are specially written for home study and contain a wealth of knowledge in easy to understand language... Learn about: Human Behaviour, Human Rights, Quality Training...

...are included in the course price. All your study material will be available on our learning management system for which you will get access once you are enrolled... Learn about: Teaching Skills, Teaching Adults, Teaching Methods...