CPD Courses

...The working capital management’s objective is to assure the firm that it is capable of progressing in its functions and different processes and that... Learn about: Capital Banking, Capital Budgeting, Capital Gains...

...24/7 Access to the LMS ( Learning Management System ) Easy to understand quality e-learning study materials The benefit of applying for NUS extra Discount... Learn about: Workplace Anger, Workplace health and safety, Workplace Law...

...Online course materials Question papers Additional Supporting Material Useful Links Course assessment You will be continually assessed throughout the course... Learn about: Training evaluation, Course organisation, Creating a Top-Notch Talent Management Programme...

...students anywhere in the world 24/7 Access to the LMS ( Learning Management System ) Easy to understand quality e-learning study materials The benefit... Learn about: Relationship Building, Relationship Counselling, Customer Care...

...included in the course price. All your study material will be available on our learning management system for which you will get access once you are enrolled... Learn about: Customer Manager, Customer Relationship Management, Customer Service Skills...

...Feedback is a necessary contributor to the ongoing development of businesses and individual employees alike. For an organisation, feedback provides... Learn about: Quality Training, Internal Communications, External communication...

...is ideal for business owners, managers and customer service workers at all levels. Study a breakdown of the primary elements of customer service... Learn about: Customer Care, Customer Relationship Management, Customer relationship...

...course with Brentwood Open Learning College you are allocated your personal tutor. Tutor’s help and support will be available throughout your studies with the college... Learn about: Customer satisfaction, Customer Service, Customer database...

...while establishing the necessary framework to monitor and measure performance. Study effective reward and recognition schemes, leadership styles and... Learn about: Customer database, Customer relationship, Customer Retention...

...sales in the right direction. By determining what they want and how they expect it to be provided, you essentially have a blueprint for success... Learn about: Services marketing, Customer Service, Customer Manager...

...Course Material All course materials are included in the course price. All your study material will be available on our learning management system... Learn about: Services marketing, Customer Retention, Service reports and dashboards...

...stay out of ‘voice mail jail’ and become a more capable, confident telesales professional. Course Material All course materials are included in the course price... Learn about: Telephone management, Telephone answering, Telephone Skills...

...The material can be downloaded and printed as well. Our distance learning course materials are specially written for home study and contain a wealth... Learn about: Telephone answering, Television Directing, Telephone Skills...

...including project and product scope, writing the scope statement and its importance, the key components of the scope statement, project justification and project deliverables... Learn about: Project Resource, Project Finance, Project Management...

...will have a marked impact on the success or otherwise of any project. For project managers, time management means not only the proactive allocation of their own... Learn about: Time management, Project Management, Project Finance...

...papers Additional Supporting Material Useful Links Course assessment You will be continually assessed throughout the course. Your assignment will be marked... Learn about: Project Cost Management, Cost control of construction work, Project Finance...

...One of the most critical being quality – delivery of the final result to a sufficient quality standard. Throughout the project, quality must be proactively... Learn about: Quality Process, Project Quality Management, Quality Training...

...The successful completion of many business projects is reliant on efficient and effective procurement. Roughly translated, the organisation must obtain the goods... Learn about: Procurement Management, Project Management, Variance Analysis...

...Online course materials Question papers Additional Supporting Material Useful Links Course assessment You will be continually assessed throughout the course... Learn about: Human Rights Law, Human Rights, Project Management...

...He/she will assess your work and will provide you with regular feedback on your progress... Learn about: Teaching Adults, Training budget, Workplace Anger...