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Customer Services : Developing a Script for telemarketing
Course
Online
Description
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Type
Course
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Level
Beginner
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Methodology
Online
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Class hours
10h
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Duration
Flexible
As a telemarketer, the quality of your script will determine how successful you are. For obvious reasons, professional telesales agents must be flexible, quick-thinking and able to respond to any eventuality. Nevertheless, it’s your script that lays the foundation upon which your entire sales strategy is built. Contrary to popular belief, all scripts are not necessarily suitable for all telesales agents. Your script needs to be personalised to suit your strengths, your weaknesses and your personality in general. It needs to work for the kind of sales agent you are personally. Perfect your personal telemarketing script and the rest of your success story writes itself.
This targeted tutorial has been designed for anyone interested in becoming a more capable and successful telemarketer. Study a range of advances telesales scripting techniques, along with the importance of customising your service and remaining flexible at all times. Discover the key to influencing and persuading others, even when you rarely or perhaps never see them face-to-face.
Important information
Price for Emagister users:
Facilities
Location
Start date
Start date
About this course
No prior knowledge is required to take this course.
Reviews
Subjects
- Telephone Skills
- Telesales
- Telemarketing
- Telematics
- Sales
- Television Directing
- Materials
- Telephone answering
- Telecommunication
- Sales Training
- Telephone management
Teachers and trainers (1)
Cpd Tutor
Tutor
Course programme
Course Material
All course materials are included in the course price. All your study material will be available on our learning management system for which you will get access once you are enrolled. The material can be downloaded and printed as well.
Our distance learning course materials are specially written for home study and contain a wealth of knowledge in easy to understand language. We use variety of media to help you learn. Your course may use any of the following different media which you can use from home or where ever you choose to study:
- Online course materials
- Question papers
- Additional Supporting Material
- Useful Links
Course assessment
You will be continually assessed throughout the course. Your assignment will be marked by your tutor and independently moderated. The feedback on your assignment will then be sent to you. On receipt of this, you may wish to contact your tutor to discuss the feedback.
Tutor Support
When you enrol on a course with Brentwood Open Learning College you are allocated your personal tutor. Tutor’s help and support will be available throughout your studies with the college. He/she will assess your work and will provide you with regular feedback on your progress.
Customer Services : Developing a Script for telemarketing