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Customer Services : Who Are Your Customers

Course

Online

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Special Emagister price

£ 10 £ 40 VAT inc.

Description

  • Type

    Course

  • Level

    Beginner

  • Methodology

    Online

  • Class hours

    10h

  • Duration

    Flexible

It’s often said that in order to provide the best possible service, you need to look at your business from the client’s perspective. After all, they probably see your business in an entirely different light to you personally. The better you understand your customers, the easier it becomes to drive sales in the right direction. By determining what they want and how they expect it to be provided, you essentially have a blueprint for success. Rather than assuming you know customers what they want, it’s better study your target audience to obtain the information you need. If you can see your business from the perspective of your customers, you’ll know exactly how to win them over.

This informative tutorial has been designed for business owners, managers and anyone working in customer service at any level. Learn how to define and better-understand your primary target audience, while exploring the client-business relationship and the importance of active listening. Discover what it takes to delight every customer and nurture invaluable brand loyalty.

Important information

Price for Emagister users:

Facilities

Location

Start date

Online

Start date

Different dates availableEnrolment now closed

About this course

No prior knowledge is required to take this course.

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Subjects

  • Customer Service Skills
  • Customer Care
  • Customer Service
  • Customer Relationship Management
  • Customer Retention
  • Perspective
  • Materials
  • Services marketing
  • Customer database
  • Customer Manager
  • Customer relationship
  • Customer satisfaction

Teachers and trainers (1)

Cpd Tutor

Cpd Tutor

Tutor

Course programme

Course Material

All course materials are included in the course price. All your study material will be available on our learning management system for which you will get access once you are enrolled. The material can be downloaded and printed as well.

Our distance learning course materials are specially written for home study and contain a wealth of knowledge in easy to understand language. We use variety of media to help you learn. Your course may use any of the following different media which you can use from home or where ever you choose to study:

  • Online course materials
  • Question papers
  • Additional Supporting Material
  • Useful Links

Course assessment

You will be continually assessed throughout the course. Your assignment will be marked by your tutor and independently moderated. The feedback on your assignment will then be sent to you. On receipt of this, you may wish to contact your tutor to discuss the feedback.

Tutor Support

When you enrol on a course with Brentwood Open Learning College you are allocated your personal tutor. Tutor’s help and support will be available throughout your studies with the college. He/she will assess your work and will provide you with regular feedback on your progress.

Customer Services : Who Are Your Customers

Special Emagister price

£ 10 £ 40 VAT inc.