CPD Courses

...You will learn about probing techniques. After completing this course learners will be able to: Explore Questioning Techniques Discuss ways of delivering... Learn about: Effective Questioning, Customer Services, Effective Communication...

...Tens of millions of people every day, for a variety of reasons. Which in turn means that for those who work in hotel management, job security and long-term... Learn about: Hotel Management skills, Hotel management skils, Hotel reservation operations...

...Cross-Infection Cosmetics Concealers The Foundation Applying the Foundation Face Powder Eye Cosmetics Applying the Eye shadow Mascara Lip Cosmetics Shaders Course Benefits... Learn about: Beauty Therapy skills, Beauty Therapist, Beauty Treatments...

...to students anywhere in the world 24/7 Access to the LMS ( Learning Management System ) Easy to understand quality e-learning study materials The benefit... Learn about: Hotel beverage Management, Hotel housekeeping, Hotel Management skills...

...You will learn about cold and warm calls. Explore the benefits of telemarketing Explore effective ways to negotiate. Outline the importance of creating... Learn about: Customer Service, Telephone selling techniques, Selling Skill...

...study materials The benefit of applying for NUS extra Discount... Learn about: Hospitality skill, Quality Training, Hospitality industry...

...After completing this course learners will be able to: Explore negotiation techniques Discuss different phases of negotiation Program Content... Learn about: Customer Service, Customer Service Negotiation Techniques, Negotiation Skills...

...roles that have the greatest impact on CRM Program Content: Lesson(s): Introduction to Customer Relationship Management Topics: Different Faces of... Learn about: Service Excellence Management, Customer Services, Customer Service...

...training can be uniquely fulfilling. Contrary to popular believe however, it takes more than knowledge and expertise alone to become a successful trainer... Learn about: Trainer skills for training, Trainer selection, Trainer Training...

...Full Tutor Support Self paced, no fixed schedules Available to students anywhere in the world 24/7 Access to the LMS ( Learning Management System... Learn about: Balance Sheet, Accounting Audit, Balance of payments control...

...and Quality Assurance Statutory Obligations Grading bands and conditions Course Benefits: Full Tutor Support Self paced, no fixed schedules Available... Learn about: Quality Training, Hospitality sector, Quality management...

...including customer scenarios, selling CRM, and home-grown vs. application service providers. It typically focuses on the development team and customer... Learn about: Customer Services, Development Plan, Service Management...

...assignment will then be sent to you. On receipt of this, you may wish to contact your tutor to discuss the feedback. Tutor Support When you enrol... Learn about: Risk Complaince, Risk manager, Risk Derivatives...

...the hotel as a product and how to determine a hotel’s pricing structure. Explore a series of key advertising decisions, determining and creating specific advertising messages... Learn about: Marketing and Advertising in Hotel Industry, Quality Training, Hotel Marketing...

...housekeeping, food and beverage, maintenance, security, banqueting/special events and HR management departments. Learn how strong communication ensures... Learn about: Hotel Management, Sales Training, Managing Teams...

...you may wish to contact your tutor to discuss the feedback. Tutor Support When you enrol on a course with Staff Training Solutions you are allocated your personal tutor... Learn about: Disability Care, Hiring Procedures, Hiring for Safety...

...It also explains the use of descriptive language in delivering feedback, along with its purpose and significance. Several key topics such as basic skills... Learn about: Customer Service, Service Operations, Customer Service Feedback...

...there’s nobody better-suited to the job of obtaining approval for its implementation. However, knowing a project inside-out doesn’t necessary make you a good salesperson... Learn about: Project Manager, Project Managements skill, Project Proposal...

...Putting the Plan Together Putting the Plan into Action Phased Implementation Succession Plan Organizational Chart Evaluating and Reviewing the Plan Evaluation... Learn about: Development of a Strategic Plan, Development technical management, Development Psychology...

...Find out more about the importance of strong and consistent communication standards with this quality tutorial. Study the role communications planning plays in the wider project... Learn about: Communication Training, IT Project Management, Communication Skills...