CPD Courses

...person is really saying and what his intentions are. Effective questions are strong, inspiring, open-ended and not leading. They enable you to empathise... Learn about: Service level management, Effective Communication, Customer Service Effective Questionings...

...It’s hard to image a modern industry more relevant or robust than hospitality. Whatever may be happening in the world, people will always need to travel... Learn about: Hotel housekeeping, Hotel Management skill, Hotel stock management...

...along with the importance of cleansing to prevent cross-infection and the use of hypoallergenic products. Learn how to apply a variety of cosmetics confidently and professionally... Learn about: Beauty Therapist, Beauty Treatments, Beauty Anatomy...

...of applying for NUS extra Discount... Learn about: Hotel beverage Management, Hotel Management skill, Hotel Management skills...

...Outline the importance of creating and delivering meaningful messages. Program Content: Lesson(s): Introduction to Successful Telephone Selling Techniques Topics... Learn about: Customer Service, Selling Skill, Sales Training...

...no fixed schedules Available to students anywhere in the world 24/7 Access to the LMS ( Learning Management System ) Easy to understand quality e-learning... Learn about: Hospitality Management, Hospitality skill, Hospitality skills...

...The content covers various topics including handling objections, closing the sale, the changing customer and the demands of customers. You will discover... Learn about: Negotiation techniques, Customer Services, Negotiation Skills...

...roles that have the greatest impact on CRM Program Content: Lesson(s): Introduction to Customer Relationship Management Topics: Different Faces of... Learn about: Service Management, Customer Services, Customer relationship...

...and prospective trainers alike. Explore the role and the primary responsibilities of the professional trainer, along with the importance of developing... Learn about: Trainers skils, Trainer Training, Trainer Skills...

...Full Tutor Support Self paced, no fixed schedules Available to students anywhere in the world 24/7 Access to the LMS ( Learning Management System... Learn about: Accounting Audit, Accounting close, Account follow-up...

...The answer – all these things and many more besides. Quality in a hotel environment is all about delivering the total package with flawless consistency... Learn about: Hospitality Management, Quality management, Quality Management in Hospitality Sector...

...life cycles as well as evaluating and reviewing CRM. You will learn how to analyse the various components of a CRM plan After completing this course learners... Learn about: Team Training, Customer Service, Service Management...

...materials are included in the course price. All your study material will be available on our learning management system for which you will get access once you are enrolled... Learn about: Risk capital, Risk Complaince, Risk Strategy...

...Mix for Hotels Confident, self motivated and passionate individuals Hospitality workers seeking for CPD Hospitality staff looking to expand knowledge... Learn about: Hotel industry, Hotel Marketing, Marketing and Advertising in Hotel Industry...

...in the world 24/7 Access to the LMS ( Learning Management System ) Easy to understand quality e-learning study materials The benefit of applying for NUS extra Discount... Learn about: Hotel Management, Managing Teams, Communication Training...

...essential knowledge about disability. Only then you will be able to effectively support disabled colleagues and will enable them to work to their full potential in the workplace... Learn about: Hiring Procedures, Hiring for Safety, Disabled home care...

...Every business faces various levels of client satisfaction at different phases of the business cycle while selling products and services. With the passage of... Learn about: Service level management, Service Operations, Customer Service Feedback...

...Selling projects to senior management and stakeholders calls for a very specific set of skills and talents. Given their in-depth knowledge of every aspect of the project... Learn about: Project Manager, Project Proposal, Project Control...

...Tutor’s help and support will be available throughout your studies with the college. He/she will assess your work and will provide you with regular feedback on your progress... Learn about: Development Psychology, Business Development, Business skills...

...Requirements Exploring Communication Modalities Information Distribution Examining Communication Skills Distributing Information Examining the Results... Learn about: Communication Skills, Project Management skill, Communication Training...