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CPD Courses
- Short course
- Online
- Intermediate
- 10h
...You will learn about probing techniques. After completing this course learners will be able to: Explore Questioning Techniques Discuss ways of delivering... Learn about: Service level management, Customer Service, Customer Service Effective Questionings...
- Short course
- Online
- Beginner
...Explain the relationship between hospitality industry and tourism. Explore major hotel departments and their functions. Confident, self motivated and passionate... Learn about: Hotel reservation operations, Hotel Management, Hotel Management skill...
- Short course
- Online
- Beginner
...along with the importance of cleansing to prevent cross-infection and the use of hypoallergenic products. Learn how to apply a variety of cosmetics confidently and professionally... Learn about: Beauty Anatomy, Beauty Treatments, Beauty Therapist...
- Short course
- Online
- Intermediate
...staff looking to expand knowledge and skills Candidates looking to enhance their CVs Anyone interested to expand their knowledge Topics: Housekeeping Organisation... Learn about: Hotel Management skills, Hotel Marketing, Hotel Management skill...
- Training
- Online
- Beginner
- 10h
...and listen pleasantly to his views without interrupting him, as well as giving priority to his requirements. This unit offers a comprehensive introduction... Learn about: Telephone selling techniques, Sales Training, Selling Skill...
- Short course
- Online
- Beginner
...Develop a Training Programme Confident, self motivated and passionate individuals Hospitality workers seeking for CPD Hospitality staff looking to expand... Learn about: Hospitality industry, Hospitality skills, Hospitality catering...
- Training
- Online
- Beginner
- 10h
...Techniques Practising Negotiation Phases of Negotiation Negotiation Made Easier High-Impact Moments... Learn about: Negotiation techniques, Negotiation Skills, Customer Service Negotiations Techniques...
- Course
- Online
- Beginner
- 10h
...roles that have the greatest impact on CRM Program Content: Lesson(s): Introduction to Customer Relationship Management Topics: Different Faces of... Learn about: Customer Service, Customer relationship, Service Management...
- Short course
- Online
- Beginner
...and prospective trainers alike. Explore the role and the primary responsibilities of the professional trainer, along with the importance of developing... Learn about: Training Skills, Basic Requirements for a Trainer, Assertiveness Training...
- Course
- Online
- Intermediate
- 125h
...Accountancy - Certificate is an ideal starting point for anyone wishing to start a career in accountancy. The Accountancy - Certificate is also useful... Learn about: Balance of payments control, Account follow-up, Accounting close...
- Short course
- Online
- Beginner
...along with grading bands, evaluation criteria and many more related concepts. Explain the importance of service quality in hospitality Industry Explore... Learn about: Quality Training, Quality Management in Hospitality Sector, Quality management...
- Training
- Online
- Beginner
- 10h
...life cycles as well as evaluating and reviewing CRM. You will learn how to analyse the various components of a CRM plan After completing this course learners... Learn about: Customer Services, Service Management, Customer Service...
- Course
- Online
- Advanced
- 260h
...Risk Management course focuses primarily on operational, project and reputation risk management. This self-paced programme is available 24/7 providing... Learn about: Risk capital, Risk Assessment, Risk Management...
- Short course
- Online
- Beginner
...Levels of DemandPotential Buyers for Accommodation and Catering ServicesThe Hotel ProductHospitality Product AugmentationHotel Pricing and DistributionDetermining... Learn about: Quality Training, Hotel Marketing, Hotel industry...
- Short course
- Online
- Beginner
...every department is on the same page and contributing to the same collective goals. Discuss the Role of communication in different hotel departments Explore... Learn about: Communication Training, Managing Teams, Sales Training...
- Course
- Online
- Intermediate
- 125h
...from Ofqual's registered awarding body can be claimed on course completion. College registration, tutor support, course materials and additional supporting... Learn about: Learning Organization, Disability Care, Hiring for Safety...
- Training
- Online
- Beginner
- 10h
...After completing this course learners will be able to: Explain why feedback is essential Apply a framework for providing formal or informal feedback... Learn about: Customer Service Feedback, Customer Service, Service Management...
- Short course
- Online
- Beginner
...a no-brainer to you could make little to no sense in the eyes of others. This advanced tutorial has been designed for anyone looking to approach every... Learn about: Project Proposal, Project Managements skill, IT Project Management...
- Course
- Online
- Intermediate
- 200h
...Challenges Evaluation Process Sample Evaluation Succession Program Evaluation Checklist Your Action Plan Course Benefits: Full Tutor Support Self paced... Learn about: Business Development, Developmental Economics, Development technical management...
- Short course
- Online
- Beginner
...Requirements Exploring Communication Modalities Information Distribution Examining Communication Skills Distributing Information Examining the Results... Learn about: Project Management skill, Communication Training, Quality Training...