Crisp Professional Development courses

...of empowerment Casting a shadow How the shadow concept works Casting a motivating shadow Action plan and final summary 5.00pm Close...

...Break 11.15am The Addiction to Urgency What is time? Restoring the Balance and Setting Goals 1.00pm Lunch 1.45pm Pareto's 80/20 Rule Putting a Smile...

...and persuasively and in a style that is comfortable for you? Are you seen as ‘too nice' and feel that this may diminish the respect you get from others?...

...2.45pm Delivery You're 80% there Memory or reading? 3.00pm Break 3.15pm Preparation for your practical session Review your current presentation 3...

...You will learn to: Identify the four major behavioural and communication styles. Identify and manage more effectively seven 'difficult people' styles...

...and feel they are under conflicting pressures. Those supervisors or managers that are untrained and have not been given the effective skills and development...

...perceptions Who or what are your priorities as a manager? Principles of time management Develop achievement attitude 11.00am Break 11.15am Your Time Profile...

...responsibility for managing people but do not have the in depth knowledge of an HR manager on site. HR administrators and those in other departments...

...and receiving feedback Looking at the impact of appraisals on business success The cycle of events of a typical system What's in it for whom?...

...the first time or who has been managing for some time and feels that some skills input could be beneficial. Anyone involved with managing people for...

...frustration, anger, disappointment or even, at times, feeling of inadequacy when you ask yourself, "What can I do or say next to address this problem?"...

...You will learn: Assertiveness and its definitions and benefits. The reasoning/rationale behind behaviour. Assertive rights and responsibilities...

...of the trainer 11.00am Break 11.15am The Learning Theory Learning styles Learning ladder Training techniques Training style Interactive skills 1.00pm Lunch...

...what you are encouraging and what do you have to manage? How to get the best out of yourself and others during change How to plan and be disciplined...

...either new to the profession, or an old hand, and will make them look at every aspect of their preparation, presentation, and ability to pick up the order...

...why customers buy and how to make them say "yes" and place an order. This course covers both skill sets as they are inseparable in selling. What you...