Crisp Professional Development courses

...and develop skills in data analysis techniques. A proficiency in setting up basic spreadsheets is assumed, as is familiarity with the Windows environment...

...of empowerment Casting a shadow How the shadow concept works Casting a motivating shadow Action plan and final summary 5.00pm Close...

...reduce the hours for those who have to work long hours to keep up, and to increase the productive time for those who can only work within prescribed times...

...so that you are viewed as someone with strength and confidence. How to handle conflict with poise and composure to minimise friction and build stronger relationships...

...Introduction and course objective What you will learn Methodology 9.45am The purpose of your presentation Accepting responsibility Your role as a presenter...

...3.00pm Break 3.15pm Assertive techniques Positive and powerful impact Benefits of adopting assertive techniques 4.15pm Personal Action Plan 4.30pm Close...

...Anyone who would like effective and practical information on how to identify, understand and cope with 'difficult people'. This information-packed...

...same information using simple concepts and techniques that will enable you to run your business rather than it run you. What You Will Learn The jargon...

...Learn: Creating and organising styles. Dealing with longer documents. Using indexing and tables. Collaborative working and change tracking in...

...this sophisticated spreadsheet package. The experienced Excel user who wishes to examine the more advanced features of this sophisticated spreadsheet package...

...skills Develop your communication skills and overcome barriers Increase your effectiveness as a team leader and motivate your team and individual...

...are Preferred forms of communication Barriers to communication Basic coaching/mentoring skills Day 3 Identify your personal time skills and use Time management...

...9.30am Managing absence (incorporating elements of the DDA) 11.00am Break 11.15am Appraisals and personal development (including objective setting and writing PDP's)...

...Course Summary This one-day workshop aims to increase attendee's awareness of how to get the best out of their appraisal system. It focuses on the identification...

...people through increased responsibility Effective communications Reward and recognition What motivates people The use of questioning to acquire information...

...It is a highly energetic course and taught with humorous examples that will help retain the concepts. Employers better beware - their sales professionals...

...struggling to find time to do everything or want s to sharpen their professional and personal skills to achieve goals faster, an Executive Coaching service...

...tact and patience. Suitable for: Customer service staff, from the novice to the experienced, who want to build their level of confidence and skills...

...and ends the day in the best tradition of selling by looking at the close and ensuring that we don’t lose the sale at this point, and well as setting...

...You will learn: Assertiveness and its definitions and benefits. The reasoning/rationale behind behaviour. Assertive rights and responsibilities...