Crisp Professional Development courses

...MIN, SUBTOTAL 12.30pm Lunch 1.15pm Using the IF, SUMIF and COUNTIF functions 3.00pm Break 3.15pm Database management in Excel - Auto filtering...

...Casting a motivating shadow. Suitable for: New or existing managers. It is also for those who feel their company could produce more, if they had the right tools and the...

...Your Face The key to total organisation Deadlines without stress The Dwight Eisenhower Decision Grid The weekly Review 3.00pm Break 3.15pm Chasing...

...so that you are viewed as someone with strength and confidence. How to handle conflict with poise and composure to minimise friction and build stronger relationships...

...Introduction and course objective What you will learn Methodology 9.45am The purpose of your presentation Accepting responsibility Your role as a presenter...

...yes, yes 3.00pm Break 3.15pm 'Difficult types' Silent pouters / Negativists - no, no / Know-It-Alls 4.00pm Become your own positive influence Attitude...

...You will learn: The jargon, explained simply. Why 'profit' can be dangerously misleading. What the various financial statements are used for and how YOU can interpret...

...A good familiarity with spreadsheet design and layout is assumed. The aim of the course is to develop skills in the higher-level data analysis...

...Practice skills of assertiveness and active listening. Suitable for: Relatively new managers or supervisors who feel swamped by work, have to juggle tasks...

...essentials Dealing with conflict and negativity Improving attitude at work Managing personal job stress Day 4 Setting and communicating business direction...

...4.00pm Overview of the day and agenda for tomorrow 4.30pm Close Day 2 9.00am Welcome and coffee 9.15am Re-cap on yesterday and question and answer session...

...and receiving feedback Looking at the impact of appraisals on business success The cycle of events of a typical system What's in it for whom?...

...11.30am Managing meetings 1.00pm Lunch 2.00pm Visioning and goal setting 3.00pm Break 3.15pm Team Working 4.30pm Recap on learning 4.45pm Close...

...skills as well as learn new ones. What you will learn To develop your communication skills to deal more confidently with demanding customers Words...

...an impact Benefits of adopting assertive techniques 4.15pm Personal action plan 4.30pm Summary and close...

...Putting it into practice Modelling the ideal trainer Personal action plan 4.30pm Summary and close...

...master Create a presentation with bullet charts etc 11am Break 11.15am Using graphics and photographs Add transitions and animation effects Import...

...Lunch 1.15pm Using Microsoft Office graphics, picture formatting, photographs, clip art, WordArt, and autoshapes Adding a watermark Special characters...

...what you are encouraging and what do you have to manage? How to get the best out of yourself and others during change How to plan and be disciplined...

..."Preparation is king" What are the chief buying emotions? Understanding and using Remove resistance and objections Know What a Win Is Countering objections...