Customer Care Online Certificate - Accredited

The customer care course has been created to give you an overview of how to deal with customers with detailed tips, enabling you to begin your journey towards a new career, or to improve your prospects in your current one. This course includes the following:

An overview of what customer care entails and why it is important
How to measure the customer experience
Using a customer-led approach in your work
How to balance friendly service with effective service
Making a good first impression and being courteous
Using active listening skills
Ending customer interactions positively
Handling complaints from customers
Benefits of the Customer Care Certificate

When you work through your Customer Care course and ultimately earn your TITULACION, you will experience the following benefits:

Study from anywhere and at any time including at home, work or even a local business.
Study at a pace that you feel comfortable with. You don’t have to try to keep up with the rest of the class.
The ability to study the curriculum from any device, including your tablet, mobile and PC. This allows you to work from home or when on the go.
This is an easy to manage course thanks to the individual modules. This makes it a more enjoyable work experience.
Convenient online support is available throughout the study experience, which ensures you stay on track.
You will learn from a comprehensive syllabus, guaranteed to give you the skills and information necessary to make a splash in your chosen career.
You will improve the prospects you have when seeking out new employment.
The course is certified and recognised, giving you added security.
The course is affordable, which makes it a smart investment into your future.

Course Modules/Lessons

Module 1 : Introduction

Module 2 : The customer-led approach

Module 3 : First impressions – making them count

Module 4 : Communicating effectively

Module 5 : Complaint handling