course-premium

Customer Relations and Servicing Training

4.5
1 review
  • Their selection process for employees is premium which is why, their company remains the top choice and I would say they are best in their work, and so are their courses. Everything is perfect about this place.
    |

Short course

In London, Amman (Jordan), Amsterdam (Netherlands) and 22 other venues

£ 3,335 + VAT

Identify the different elements and aspects of Customer Relations and Servicing!

  • Duration

    5 Days

  • Start date

    Different dates available

Would you like to give an impulse to your professional life? If so, you should check this Customer Relations and Servicing Training course, organized by London Training for Excellence, that Emagister.co.uk has added to its catalogue.

This training course is designed to provide the participants with an extensive understanding of Customer Relations and Servicing. Participants will be equipped with the necessary skill sets required to manage any scenario related to customer relationship and services. The training will include a thorough understanding of customer needs and behaviour as well as roleplays and activities to demonstrate how most situations involving customer service inquiries can be dealt with.

By completing this course, participants will be able to: identify the different elements and aspects of Customer Relations and Servicing; have a proper understanding of Customer Behaviour and Needs and how to cater to them; demonstrate excellent customer handling and relation building skills; respond effectively and accurately to typical customer demands and expectations; be able to turn a prospective customer into an existing client for the business through positive customer service; among other skills.

Click on our website Emagister.co.uk in order to find all the information related to the course. We will inform you about the course without any obligation.

Facilities

Location

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Amman (Jordan)
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Amsterdam (Netherlands)
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Athens (Greece)
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Barcelona (Spain)
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Brussels (Belgium)
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Budapest (Hungary)
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Copenhagen (Denmark)
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Dubai (United Arab Emirates)
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Frankfurt am Main (Germany)
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Kuala Lumpur (Malaysia)
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Lisbon (Portugal)
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London
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198-206 Acton Ln, NW10 7NH

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London
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Madrid (Spain)
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Miami (USA)
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Milano (Italy)
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Mumbai (India)
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München (Germany)
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New York City (USA)
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Paris (France)
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Prague (Czech Republic)
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Singapore (Singapore)
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Stockholm (Sweden)
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Vienna (Austria)
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Zürich (Switzerland)
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İstanbul (Turkey)
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Reviews

4.5
  • Their selection process for employees is premium which is why, their company remains the top choice and I would say they are best in their work, and so are their courses. Everything is perfect about this place.
    |
100%
4.9
excellent

Course rating

Recommended

Centre rating

Gerry B

4.5
21/05/2018
What I would highlight: Their selection process for employees is premium which is why, their company remains the top choice and I would say they are best in their work, and so are their courses. Everything is perfect about this place.
What could be improved: nothing to improve
Would you recommend this course?: Yes
*All reviews collected by Emagister & iAgora have been verified

This centre's achievements

2018

All courses are up to date

The average rating is higher than 3.7

More than 50 reviews in the last 12 months

This centre has featured on Emagister for 6 years

Subjects

  • Psychology
  • Problem Solving
  • Motivation
  • Customer Service
  • Marketing
  • Teamwork
  • Time management
  • Key Accounts and Customer Service
  • Relation building skills
  • Customer demands

Course programme

  • Identify the different elements and aspects of Customer Relations and Servicing
  • Have a proper understanding of Customer Behaviour and Needs and how to cater to them
  • Demonstrate excellent customer handling and relation building skills
  • Respond effectively and accurately to typical customer demands and expectations Be able to turn a prospective customer into an existing client for the business through positive customer service
  • Handle customer suggestions and complaints effectively and be able to provide appropriate resolutions in a timely manner.

Customer Relations and Servicing Training

£ 3,335 + VAT