Customer Relations
Course
In St Helens
Description
-
Type
Course
-
Location
St helens
-
Start date
Different dates available
The objectives of our Customer Relations course are to understand the need for customer care skills, identify strengths and weaknesses in your firms care approach, develop personal customer care on a face to face level, develop personal customer care – on the phone, understand how to deal effectively with anger, aggression and complaints, define the role of receptionist, describe good practice in receiving visitors and guests, list the administrative function assigned to reception and to understand the importance of security and personal safety.
Facilities
Location
Start date
Start date
Reviews
This centre's achievements
All courses are up to date
The average rating is higher than 3.7
More than 50 reviews in the last 12 months
This centre has featured on Emagister for 16 years
Subjects
- Customer Care
- IT
- Skills and Training
Course programme
Module 1: Customer Care
Why your firm needs customer care
Why you need to do something about it
Your plan of campaign
Customer care
Handling complaints
Module 2: Customer Care on the Telephone
Telephones, problems and opportunities
Telephone skills
Telephone Reception Skills
Dos and Dont's on the telephone
Handling problems and objections
Controlling anger
Dealing with criticism
Communicating on the telephone
Handling complaints
Module 3: Reception Skills
The role of the receptionist
Being an ambassador
Receiving visitors & guests
Administration in reception
Telephone Skills
Customer Relations