Cabin Crew and Customer Service – Level 2

. What topics/modules are covered? Introduction to airline/aviation operations Airline health, safety & security Airline emergency procedures Crew room duties Role of air cabin crew Preparation for employment as air cabin crew Create a good impression to customers Apply legislation, regulation and organisational procedures for customer service Working in customer service. What are the entry requirements? In order to qualify for this course, you will need: 4 GCSEs at grade A-D including Maths or English Or A relevant Level 1 qualification at Merit or above and be working towards GCSE Maths and English at grade A*- C Entry to all courses are subject to a successful interview, a satisfactory reference from your school or employer and evidence that you will be a committed student.. Career Path Cabin Crew Travel Agent Check-in Attendant Tour Guide Airport Operative Tourism Officer. What can I do if I complete this course? Travel and Tourism – BTEC Extended Diploma – Level 3 Employment as Cabin Crew (if aged 18+). What qualification will I gain? City & Guilds Level 2 Diploma in Air Cabin Crew and Level 1 Award for Introduction to Customer Service.. How many days of the week will I be studying? 3 days.. Start date September.. Duration 1 year.. Where will I be based? The Balliol Building, Hugh Baird College.. Who is the awarding body? City & Guilds.. OfferingID 87846. Cost Aged 16-18 Aged 19-23 and 1st full level 2 Aged 19+ and unemployed Aged 19+, not 1st full level 2 and not unemployed Free Free Free £457 Financial Support If you are aged 19+ you may be eligible for financial support to cover the cost of the course and/or travel, childcare and equipment expenses. Click here to find out more.. Disclaimer We reserve the right to make changes and improvements to the provision of courses and other details. There are minimum numbers of students required for each course to run. Should there be insufficient numbers to run a particular course, then every effort will be made to enrol you on a similar, appropriate course.