course-premium

Customer Relationship Management Course

Course

Online

Save 86%

Special Emagister price

£ 49 £ 360 VAT inc.

Learn how to have better relationships with your costumers!

  • Type

    Course

  • Level

    Intermediate

  • Methodology

    Online

  • Class hours

    125h

  • Duration

    Flexible

  • Start date

    Different dates available

Customer Relationship Management Course is suitable for anyone interested to enhance their knowledge and skills in Customer Relationship Management . It is specially relevant to those who deal with customers in any capacity whether internally or externally within an organisations.

People working in customer service roles are often the first point of contact in a business so it is of vital importance that they make the right impression. This customer service course will help you develop your customer service skills following which you will develop deeper understanding of your customer's needs.

The course aims to develop learner's knowledge of customer service in a number of areas. On this course you will learn why customer service is important for businesses, how to identify customers needs , developing customer service strategy, developing and delivering trainings for the excellence in customer service, dealing with difficult customers, communication effectively for the delivery of customer service, and the principle of making improvements to customer service. Hence this home study course teaches you everything from the fundamentals of customer service to more complex skills required for the successful delivery of customer service .

The flexible delivery of the course enables you to learn customer service skills flexible and convenient way and to adjust your learning according to your own schedule.

Important information

Price for Emagister users: On course completion students can claim accredited certificate by paying £79 accreditation fee. Certificate postal charges will be £9.

Facilities

Location

Start date

Online

Start date

Different dates availableEnrolment now open

About this course

There is no particular entry requirement. We do not ask for any previous qualification or experience. Students of all age and academic background can enroll on this course.

Questions & Answers

Add your question

Our advisors and other users will be able to reply to you

Fill in your details to get a reply

We will only publish your name and question

Reviews

Subjects

  • Relationship Counselling
  • Customer Service Skills
  • Customer Care
  • Relationship Building
  • Customer Service
  • Customer Relationship Management
  • Relationship Marketing
  • Customer Retention
  • Materials
  • Customer Manager
  • Customer relationship

Teachers and trainers (1)

STS  Tutor

STS Tutor

Tutor

Course programme

Customer Service (Online Training Course)

Learning Outcomes

On successful completion of this course the learner will be able to;

  • Discuss overview of key customer service elements
  • Investigate the process of listening to, questioning and confirming customers’ needs.
  • Understand how to develop a customer service strategy
  • Explore a variety of effective training and development methods
  • Develop the knowledge and principles that underpin outstanding customer care
  • Explore techniques for building long-term customer relations
  • Discuss how to turn an unprofitable customer into a profitable customer.
  • Explore the true value and impact of listening to customers
  • Discuss how to professionally handling complaints from a business perspective
  • Explore the relationship between employee satisfaction and its resulting impact on customer service.
  • Gain or develop key transferable skills applicable in a range of industries and sectors.

Course Syllabus:

This course consists of following modules:

Module 1 – What is Customer Service

Module 2 – Telephone Techniques

Module 3 – Dealing with Difficult Customers

Module 4 – Solving Customers' Problems

Course Benefits:

  • Full Tutor Support
  • Self paced, no fixed schedules
  • Available to students anywhere in the world
  • 24/7 Access to the LMS ( Learning Management System )
  • Easy to understand quality e-learning study materials
  • The benefit of applying for NUS extra Discount Card.

Course Material

All course materials are included in the course price. All your study material will be available on our learning management system for which you will get access once you are enrolled. The material can be downloaded and printed as well.

Our distance learning course materials are specially written for home study and contain a wealth of knowledge in easy to understand language. We use variety of media to help you learn. Your course may use any of the following different media which you can use from home or where ever you choose to study:

  • Online course materials
  • Question papers
  • Additional Supporting Material
  • Useful Links

Course assessment

You will be continually assessed throughout the course. Your assignment will be marked by your tutor and independently moderated. The feedback on your assignment will then be sent to you. On receipt of this, you may wish to contact your tutor to discuss the feedback.

Tutor Support

When you enrol on a course with Staff Training Solutions you are allocated your personal tutor. Tutor’s help and support will be available throughout your studies with the college. He/she will assess your work and will provide you with regular feedback on your progress.

Customer Relationship Management Course

Special Emagister price

£ 49 £ 360 VAT inc.