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Customer Relationship Management courses Johannesburg
- Course
- Blended in Benoni (South Africa)
- Advanced
- 2 Months
...being a successful butler, including the following:Customer Relations • Developing Rapport with Customers / Guests • Complaints and Queries • Guest Requests... Learn about: Customer Relationship Management, Customer relationship, Record Keeping...
- Short course
- Inhouse in Benoni (South Africa)
- Intermediate
- 5 Days
...or sparkling wine • Maintaining Stock Levels • Tidiness and Cleanliness of Guest Areas • Tidying up the guest bedroom • Towel origami and replacing used... Learn about: Customer Retention, Customer satisfaction, Customer Retention Strategy...
Similar training online and classroom-based
- Course
- Online
- Intermediate
- 10h - 1 Year
... used to improve the customer experience in any organisation. Learners gain an excellent understanding of customer psychology, service standards, and digital systems that support efficient relationship management. Throughout the course, students explore how CRM systems are used to record interactions... Learn about: Communication Training, Customer relationship, Customer Relationship Management...
- Course
- Online
- Intermediate
- Different dates available
- 125h
... service, dealing with difficult customers, communication effectively for the delivery of customer service, and the principle of making improvements to customer service. Hence this home study course teaches you everything from the fundamentals of customer service to more complex skills required... Learn about: Customer Retention, Customer Relationship Management, Customer Service...
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