Customer Relationship - People Management Skills
Course
In Cardiff
Description
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Type
Course
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Location
Cardiff (Wales)
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Duration
1 Day
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Start date
Different dates available
Delegate pack consisting of course notes and exercises Manual Experienced Instructor Refreshments
Facilities
Location
Start date
Start date
Reviews
This centre's achievements
All courses are up to date
The average rating is higher than 3.7
More than 50 reviews in the last 12 months
This centre has featured on Emagister for 8 years
Subjects
- Management
- Customer Care
- CRM
- IT
- People Management
- Communication Training
- IT Management
- Skills and Training
- Customer relationship
Course programme
Introduction
Customer Relationship Management workshop provides delegates with an insight into effective management skills. You will have the opportunity to develop your knowledge and skills through studying how to manage CRM, what are the elements of communication, what are the principles of customer care and many more. If you wish to gain a deeper understanding on the topic and progress your skills then this workshop is right for you
Pre-Requisites
- No pre-requisites are required for this course.
Who should attend?
- This workshop is suitable for anyone working in business and service wishing to develop their knowledge and skills in the topic
What will you learn?
- How to make an important contribution to the company
- Learn about the communication process
- Develop your knowledge on the customer care environment
- How to manage CRM
- What are the different types of customers
- What are the principles of customer care
- What are the elements of communication
Course Outline
- Introduction
- Principles
- Company
- Customer care
- Stakeholders
- Environment
- Identify
- Elements
- Communication
- Process
- Process
- Manage
- CRM
- Conclusion
Additional information
- Gain an understanding on the communication process
- Learn the key skills to manage CRM
- Develop knowledge on the principles of customer care
- GUARANTEED LOWEST PRICE IN THE INDUSTRY
- Courses delivered by world class training instructors
- Training provided in luxury venues
- Includes material and manuals
- Book Online or Call 01344 203999 to speak to a training advisor today
Customer Relationship - People Management Skills