Customer Relationship - People Management Skills

Course

In Cardiff

£ 1,495 + VAT

Description

  • Type

    Course

  • Location

    Cardiff (Wales)

  • Duration

    1 Day

  • Start date

    Different dates available

Delegate pack consisting of course notes and exercises Manual Experienced Instructor Refreshments

Facilities

Location

Start date

Cardiff
See map
Castle Street, CF10 1SZ

Start date

Different dates availableEnrolment now open

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Reviews

This centre's achievements

2016

All courses are up to date

The average rating is higher than 3.7

More than 50 reviews in the last 12 months

This centre has featured on Emagister for 8 years

Subjects

  • Management
  • Customer Care
  • CRM
  • IT
  • People Management
  • Communication Training
  • IT Management
  • Skills and Training
  • Customer relationship

Course programme

The Knowledge Academy Customer Relationship Management 1 day course covers the following topics:

Introduction

Customer Relationship Management workshop provides delegates with an insight into effective management skills. You will have the opportunity to develop your knowledge and skills through studying how to manage CRM, what are the elements of communication, what are the principles of customer care and many more. If you wish to gain a deeper understanding on the topic and progress your skills then this workshop is right for you

Pre-Requisites

  • No pre-requisites are required for this course.

Who should attend?

  • This workshop is suitable for anyone working in business and service wishing to develop their knowledge and skills in the topic

What will you learn?

  • How to make an important contribution to the company
  • Learn about the communication process
  • Develop your knowledge on the customer care environment
  • How to manage CRM
  • What are the different types of customers
  • What are the principles of customer care
  • What are the elements of communication

Course Outline

  • Introduction
  • Principles
  • Company
  • Customer care
  • Stakeholders
  • Environment
  • Identify
  • Elements
  • Communication
  • Process
  • Process
  • Manage
  • CRM
  • Conclusion

Additional information

  • Gain an understanding on the communication process
  • Learn the key skills to manage CRM
  • Develop knowledge on the principles of customer care
  • GUARANTEED LOWEST PRICE IN THE INDUSTRY
  • Courses delivered by world class training instructors
  • Training provided in luxury venues
  • Includes material and manuals
  • Book Online or Call 01344 203999 to speak to a training advisor today

Customer Relationship - People Management Skills

£ 1,495 + VAT