Customer Service Advisor Course

Course

Online

£ 425 VAT inc.

Description

  • Type

    Course

  • Level

    Intermediate

  • Methodology

    Online

  • Duration

    1 Year

  • Start date

    Different dates available

  • Online campus

    Yes

  • Delivery of study materials

    Yes

  • Support service

    Yes

  • Virtual classes

    Yes

The course will help you get started in customer service and teach you the arts you need to shine your career in the relevant fields.

This training course is offered online, which gives you the powers to study at your own pace and in your own time. You can study this course on a full-time or part-time basis and receive the education you need to achieve your dream of becoming a customer service adviser.

Have you ever thought of pursuing a career in customer service? If there is one skill you should aim to master, then customer service skill is it.

Skilled customer service professionals are always in high demand. Enrol in this Customer Service Advisor Course and earn the right qualification and experience which further help you to find yourself in demand.

Facilities

Location

Start date

Online

Start date

Different dates availableEnrolment now open

About this course

The Customer Service Advisor Course is open to all, with no formal entry requirements. All you need is a passion for learning, a good understanding of the English language, numeracy and IT, and to be over the age of 16.

Upon successful completion you will qualify for the UK and internationally-recognised professional qualification and you can choose to make your achievement formal by obtaining your PDF Certificate at a cost of £9 and Hardcopy Certificate for £15.

Whether you’re an existing practitioner or aspiring professional, this course will enhance your expertise and boost your CV with key skills and an accredited qualification attesting to your knowledge.

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Reviews

This centre's achievements

2019

All courses are up to date

The average rating is higher than 3.7

More than 50 reviews in the last 12 months

This centre has featured on Emagister for 5 years

Subjects

  • Communication Training
  • Stress Management
  • CRM
  • Customer Service
  • Etiquette
  • Customer relationship
  • Customers
  • Relationship Management
  • Transactional Analysis
  • Sensitivity
  • DEALING
  • Right Attitude
  • Customer In Person
  • Dealing with Customers

Course programme

COURSE CURRICULUM

Module :01
  • Understanding Customer Service
  • Identifying Customer Expectations
  • Providing Excellent Customer Service
Module: 02
  • Focusing on Your Customer
  • Customer Service and the Telephone
  • Handling Complaints
  • Enduring Stress
Module: 03
  • Communication Skills
  • Dealing With Challenges Assertively
  • Dealing With Difficult People
  • Dealing With Stress
  • Meeting Expectations
  • Setting Goals
  • Seven Steps to Customer Problem Solving
  • Telephone Techniques
  • The Fifth Critical Element – Measure It
  • The Fourth Critical Element – Be a Problem Solver
  • The Second Critical Element – Defined in Your Organization
  • The Sixth Critical Element – Reinforce It
  • The Third Critical Element – Given Life by the Employees
  • What is Customer Service?
  • Who Are Your Customers?
Module: 04
  • Six Critical Elements
  • Understanding Leadership
  • Five Practices of Leadership
Module: 05
  • Asking the Right Questions
  • Close with Vocals
  • Closing Down the Voice
  • Cold and Warm Calls
  • Developing a Script
  • Did You Hear Me?
  • It’s More Than Just a Phase
  • Negotiation Techniques
  • News from Within
  • Perfecting the Script
  • Phone Tag and Getting the Call Back
  • Sales by Phone
  • Saying No
  • Staying Out of Voice Mail Jail
  • Stress Busting
  • Taking Messages
  • This is My Mentor
  • To Serve and Delight
  • Verbal Communication Techniques
  • What’s Missing in Telephone Communication?
  • Who are Your Customers?
Module: 06
  • Building the Future
  • Checklist for Success
  • Considerations in Tool Selection
  • Customer Relationship Management
  • Evaluating and Reviewing Your Program
  • Homegrown vs. Application Service Provider
  • Requirement Driven Product Selection
  • Strategies for Customer Retention
  • The Development Team
  • What CRM Is and Who It Serves
Module: 07
  • Getting Started
  • It Starts at the Top
  • Peer Training
  • How to Build Rapport
  • Learn to Listen
  • Manners Matter – Etiquette & Customer Service (I)
  • Manners Matter – Etiquette & Customer Service (II)
  • Handling Difficult Customers
  • Getting the Necessary Information
  • Performance Evaluations
  • Training Doesn’t Stop
  • Wrapping Up

Customer Service Advisor Course

£ 425 VAT inc.