Customer Service Apprenticeship - Level 3

This Apprenticeship is designed for candidates who will be delivering and managing service. Preferably you need to have four GCSEs at grade C or above, or equivalent, or a Level 2 Customer Service Apprenticeship. You need to be employed in a role which requires you to work without direct supervision. You need to have good communication skills and a wide knowledge of what to do and who to see to get things done for a customer. Entrants at this level are likely to have some prior experience in a customer service role. You may be involved in managing the service sometimes without direct supervision.

Units include Communicate Effectively with Customers, Dealing with Customers in Writing and Electronically and Promote Additional Services or Products to Customers. You will also study Functional Skills in Maths and English.

You will be working at your place of employment and you will be required to attend College for day release or for short workshops.

On successful completion of the Apprenticeship you will achieve the OCR Level 3 Diploma in Customer Service and Functional Skills at Level 2 in English and Maths. You could progress on to the Level 4 NVQ or into a more senior job role such as senior customer service supervisor or manager.