Customer Service Bundle (6 Courses) – CPD Accredited

This bundle consists of the following courses:

Communication

This course provides an awareness of the principles of good communication and record keeping within a care environment, to ensure effective communication skills and good practice when recording information.

Complaints Handling

This course will show the user how to identify a complaint then investigate, resolve and respond to that complaint.

Conflict Resolution

This module will introduce you to Conflict Management Procedures.

Customer Service

Customer Service helps users define who their customers are and understand their needs. The course also enables users to learn the customer service, personal standards and preises standards process; deal with complaints with good tactics, exceed customer expectations and go the extra mile to provide excellent customer service.

Giving & Receiving Feedback

This course is designed to provide delegates with the skills and confidence to both give and receive feedback effectively to and from others in the organisation (e.g. boss, peers, and subordinates).

Managing Conflict

This course provides candidates with the skills and knowledge to deal with workplace violence, how to reduce risks, how to respond to difficult situations and what should be done after an incident has occurred.