Customer Service CG NVQ Level 3
NVQ
In Southampton
Description
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Type
NVQ
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Location
Southampton
The Level 3 programme is intended for customer service staff that are responsible for the implementation of new initiatives and team leadership. This can be in any work area and can include both internal and external customers. e.g. Health & Beauty, Leisure industry, Care Sector, Contact Centre, Commercial Enterprise.
Important information
Government funding available
Facilities
Location
Start date
Start date
About this course
There are no formal entry requirements.
Reviews
Course programme
Customer Service CG NVQ Level 3
About the course:
The Level 3 programme is intended for customer service staff that are responsible for the implementation of new initiatives and team leadership. This can be in any work area and can include both internal and external customers. e.g. Health & Beauty, Leisure industry, Care Sector, Contact Centre, Commercial Enterprise.
Course Content:
The NVQ units for this qualification have been grouped into themes. Candidates must complete eight units for this award.
Mandatory units:
- Understand customer service to improve service delivery
- Know the rules to follow when developing customer service
Optional units:
- Make customer service personal
- Go the extra mile in customer service
- Deal with customers in writing or using ICT
- Use customer service as a competitive tool
- Organise the promotion of services or products to customers
- Deliver customer service on you customers' premises
- Recognise diversity when delivering customer service
- Deliver customer service using service partnerships
- Organise the delivery of reliable customer service
- Improve the customer relationship
- Monitor and solve customer service problems
- Apply risk assessment to customer service
- Process customer service complaints
- Work with others to improve customer service
- Promote continuous improvement in customer service
- Develop your own and others' customer service skills
- Lead a team to improve customer service
- Gather, analyse and interpret customer feedback
Equipment Requirements:
None
Assessment:
You will produce a portfolio of evidence which demonstrates your competence and underpinning knowledge and understanding.
Progression:
NVQ4 customer service, if your role facilitates.
Additional Information:
It is anticipated that you will be able to complete your award in 9 - 12 months. Candidates will meet with their assessor approximately 3 weekly to present and review evidence and build a portfolio of evidence.
Enrolment Instructions:
An interview with the Programme Manager is required prior to enrolment.
Code : Time : Duration : Day : Tuition Fee : Admin Fee
B01618 003 Not specified Fee Enquiry
Customer Service CG NVQ Level 3