Customer Service Training

Customer service training courses, featuring mystery shopping video footage, delivered directly by our trainers or through knowledge transfer to your own training team.

A customer service training workshop with Performance in People is the first step towards achieving service excellence in your business. Our experienced trainers combine practical learning with an upbeat, funky style, to raise the performance of your staff. We use video footage to create a high impact learning experience for service sector delegates that lasts long in the memory. For face-to-face customer service professionals we focus on the three essential areas in customer service training - first impressions, assisted service and lasting impressions. 'Putting the customer at the centre of everything we do' is the essence of our well-proven one-day workshops which can be custom built and adapted to meet your specific customer service training needs (including any specific technical performance requirements).

We recognize that our training programmes are there to deliver a practical and sustainable form of education, and for many their last association with education are through classes at school. Fun is a key element of our tutorial process. Our training programmes are jam-packed with funky activities, music, noise, games and enjoyment. By creating memorable 'triggers' in the training experience delegates are reminded of key learning points when they get back to work.

Try something different - experience the impact of customer service training built around genuine mystery shopping video footage.