Customer Service Course
-
I would recommend the course to all. Thanks so much for your inputs and support.It was a nice place.
← | →
-
Within one week I figured out this is a place to be and rest everything was great about the place and it was a nice course. I had a nice time in all.
← | →
-
I learnt things about things and life in general. Their sesions were great and useful, I had a nice time in all, thanks for everything. I had a nice time in all, I learned alot. and it was all good. .
← | →
Short course
In City of London
Develop customer loyalty!
-
Type
Short course
-
Location
City of london
-
Class hours
2h
-
Start date
Different dates available
Develop customer loyalty, create positive customer experiences and make the most of every contact with gusto.
This one day Customer Service Training Course is for anyone who has contact with customers, whether face to face, over the phone and even ‘electronically’.
It's designed to help you manage your own feelings and behaviour while looking after your customers.
It's will build your confidence and enable you to create positive customer experiences, manage customer expectations, handle difficult customers and make the most of every customer contact.
The course will give you the skills to develop customer loyalty, it will teach you how to take care of yourself and feel confident in any customer situation.
Facilities
Location
Start date
Start date
About this course
Defining Good Customer Service
Finding the "Human Moment"
Gaining Confidence in your Customer Service Role
Delivering a Positive Customer Experience
Practising Advanced Listening and Responding Skills
Building Customer Loyalty
Developing Personal Customer Relationships
Dealing with Difficult, Rude or Indifferent Customers
Using Empathy to Manage Complaints
Making the Customer’s Point of View Work for you
Caring for Yourself as well as your Customers
Anyone who has contact with clients in any way
Contact Centre professionals
Support teams
Reviews
-
I would recommend the course to all. Thanks so much for your inputs and support.It was a nice place.
← | →
-
Within one week I figured out this is a place to be and rest everything was great about the place and it was a nice course. I had a nice time in all.
← | →
-
I learnt things about things and life in general. Their sesions were great and useful, I had a nice time in all, thanks for everything. I had a nice time in all, I learned alot. and it was all good. .
← | →
Course rating
Recommended
Centre rating
Marcia Castelo Branco
Martin Geyer
Szilvia Kovacs
Simon McLean
This centre's achievements
All courses are up to date
The average rating is higher than 3.7
More than 50 reviews in the last 12 months
This centre has featured on Emagister for 17 years
Subjects
- Confidence Training
- Customer Service
- Communication Skills
- Effective Communication
- Negotiation Skills
- Conflict Management
- Communications
- Conversation
- Assertive Behaviour
- Assertiveness Training
Teachers and trainers (1)
Katherine Grice
Partner
From the Royal Shakespeare Company to the British Embassy in Hong Kong to Pentonville Prison, actor Katherine has performed and taught her way around the globe (no, not the theatre). She's run her own theatre company and created workshops for actors, and now brings her liveliness, delightful personality and professional insight into the work she does with us. Katherine's skills are particularly relevant for our Presentation Skills Courses, Personal Impact and Influencing Training.
Course programme
The Good The Bad and The Ugly
Good customer service is the lifeblood of any business. Customers have long memories - who hasn't dined out on their own tale of brilliant or dreadful customer service – and the bad news is it takes 10 good experiences to make up for one bad one.
In this seminar we look at how to create the good, avoid the bad, and deal expertly with the ugly. The golden rules of excellent customer service, Impact Factory style.
Going the extra mile, delighting your clients and customers, handling complaints with understanding and professionalism, even managing your own frustration, our methods make a sustainable difference to the way companies manage their customer care.
We have practical, manageable techniques that you can use to get the maximum impact from the smallest change.
- Did you know that since the recession hit customer complaints have soared by 25%?
If not dealt with well, people will vote with their feet. On the other hand, confidence will propel us into an upturn and ensure our clients and customers remain loyal.
- Is your team doing all it can to instil complete customer confidence in your business?
Let Impact Factory help your team realise their true potential by delivering the last word in exceptional customer service.
Customer Service Course