Customer Service Course
Course
Online
Description
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Type
Course
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Methodology
Online
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Start date
Different dates available
"Course Description
Customer Service helps users define who their customers are and understand their needs. The course also enables users to learn the customer service, personal standards and premises standards process; deal with complaints with good tactics, exceed customer expectations and go the extra mile to provide excellent customer service
Learning Outcomes:
The benefits of excellent customer service
Deliver excellent customer service
Handle complaints with care
Recognise & adapt to customer behaviour styles
Manage customer satisfaction levels
Exams and Accreditation Features:
This course is accredited by The CPD Group
Our Online test will be multiple choice. You can retake the test at no extra cost to improve your grade.
An accredited certificate is awarded upon completion which enable you to obtain certified CPD hours.
Format
The Customer Service Course is accessed through a dedicated learner portal. Your course material is presented in an interactive and easy to follow presentation enabling you to study at your own pace. The course is divided into simple sections with a short quiz at the end of each to test your knowledge. Once you have progressed through each of the course sections you can complete an end of course quiz which consists of multiple choice questions based on the material that you have studied. Once you have passed the course you can download your course certificate in PDF from your learner area. If you don't pass the course first time, don't worry, you can resist the test as many times as required.
Duration and Time Limit
The Customer Service Course takes approximately 2 – 3 hours to complete, although there is no time limit and you can do it in your own time and in stages.
Certificate
After passing the Customer Service Course you can immediately download your certificte in PDF format, which is fully accredited by The CPD Group.
Benefits
Improve your career prospects."
Important information
Price for Emagister users:
Facilities
Location
Start date
Start date
About this course
"Who Is This Course For?
This course is suitable for anyone that wants to learn how to define who their customers are and understand their needs."
"Requirements
Our training works on all devices including Mobile phones, IPad’s, Android tablets, Macs and PC’s.
For the best viewing experience on our state-of-the-art eLearning platform we recommend an internet connection of 10Mbps or better. Please also use Google Chrome or Mozilla Firefox as your browser with Adobe Flash Player."
Reviews
Subjects
- Benefits
- Customer Service
- Accredited
- Customer satisfaction
- Management
- Managing Risk
- Management Planning
- Managing Conflict
- Information Systems
- Information Systems management
Course programme
Course Outline
Course Outline
The customer service course is organized into the following modules.
- Module 1 - The benefits of excellent customer service
- Module 2 - Deliver excellent customer service
- Module 3 - Handle complaints with care
- Module 4 - Recognise & adapt to customer behaviour styles
- Module 5 - Manage customer satisfaction levels
The customer service course is organized into the following modules.
- Module 1 - The benefits of excellent customer service
- Module 2 - Deliver excellent customer service
- Module 3 - Handle complaints with care
- Module 4 - Recognise & adapt to customer behaviour styles
- Module 5 - Manage customer satisfaction levels
- Module 1 - The benefits of excellent customer service
- Module 2 - Deliver excellent customer service
- Module 3 - Handle complaints with care
- Module 4 - Recognise & adapt to customer behaviour styles
- Module 5 - Manage customer satisfaction levels
- Module 1 - The benefits of excellent customer service
- Module 2 - Deliver excellent customer service
- Module 3 - Handle complaints with care
- Module 4 - Recognise & adapt to customer behaviour styles
- Module 5 - Manage customer satisfaction levels
"
Customer Service Course