Customer Service

Short course

In Ellesmere Port

Price on request

Description

  • Type

    Short course

  • Location

    Ellesmere port

Providing exceptional customer service, whether face-to-face or over the telephone is essential in today's competitive marketplace, and the skills you will learn whilst completing your qualifi cationcan be applied across various sectors; from retail to financial services. Suitable for: Our customer service programme is designed for learners dealing with. customers on a daily basis.

Facilities

Location

Start date

Ellesmere Port (Cheshire)
See map
Aldford House, Lloyd Drive, CH65 9HQ

Start date

On request

About this course

None.

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Reviews

Course programme

Every year we help more than 14,000 learners achieve a nationally-recognised qualification within organisations such as Britannia Building Society, Bay Trading and PC World. Completing a qualification with Protocol Skills is a fast way to improve your career prospects and earning potential in the future.

Do you enjoy dealing with the general public, providing great customer service and processing and solving queries? If so a Customer Service qualification could be right for you!

We will help you gain knowledge and understanding of customer service policies within your workplace, develop outstanding communication skills, and give you the ability to handle queries effi ciently and effectively.

Did you know? ...If you choose a career that involves customer service, you could be earning up to £14,000 a year as a sales advisor, £19,000 as a bank clerk or £40,000 as a sales manager.

Benefits for learners

- Our Customer Service qualifi cation equips you with skills that can be applied across many job roles and within many sectors - ideal if you aren't sure of your career path just yet
- You get the opportunity to ‘earn while you learn' with no fees or charges to pay*
- Our e-portfolio, Genesis, allows you to complete units online by uploading photos, video and voice recordings as evidence to support your qualification. Using Genesis also means you no longer have to keep a bulky paper portfolio and allows you to send online messages to your Training Assessor
- Increased confidence and knowledge - allowing you to perform your duties efficiently
- A nationally-recognised qualification that sets you up for a career in a customer facing role
- Improved career prospects - research shows that learning a new skill can result in an increase in salary of on average £2000 to £3000 per year
(Learning & Skills Council, 2007)
*Figures are for guidance only.

Customer Service

Price on request