Customer Service

Customer Service
Business, Leisure, Sport & Law
Board and Syllabus details
Board: NCFE - Syllabus 100/4142/4
About the subject
Customer service is a vital element in all businesses. Bad customer service can cause an organisation to fail and good customer service can make an organisation a market leader - so how do you deliver good customer service. Working with the English tourist board this course will teach you the importance of customer service and how to deliver customer service in a range of situations including; meeting the requirements of customers with special needs, welcoming overseas visitors, communicating by telephone and email, handing difficult situations, resolving problems.

Learning Styles

Through role play, visits and studies of a range of organisations the students will present a portfolio of information to demonstrate their understanding and Ability to deliver customer service

Subject combinations and progression

This course is suitable to all. Especially if the student intends to work in a customer focused industry

Subject modules and assessment

Unit 1
Welcoming customers
Unit 2
Meeting the requirements of customers with special needs
Unit 3
Welcoming overseas visitors
Unit 4
Communicating by telephone and email
Unit 5
Delivering excellent customer service

Entry Requirements
No specific requirements