Customer Service

Customer Service

Do you want to know how to gain customer service skills that can give you confidence and competency? We are accredited by Edexcel to deliver a range of customer service certifications.

The skills required to be successful in customer service are broad but the following attributes are important:

• Listening skills and understanding instructions
• Empathy and understanding
• Teamwork
• Handling and escalating complaints
• Delighting the customer
• Meeting targets and deadlines
• Self-motivation and time-management.

We deliver our programmes successfully for a range of clients in the corporate and public sectors. Do get in touch to see how we may support you.