Advanced Customer Service for the Public Sector
Short course
In Birmingham, Bristol, Edinburgh and 4 other venues
Description
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Type
Short course
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Level
Advanced
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Location
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Duration
Flexible
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Start date
October
other dates
An inspirational and interactive course that teaches advanced customer service skills that create a pro-active customer focus within your team.
Facilities
Location
Start date
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About this course
Understand the key elements of outstanding customer service
Recognise the huge role of product knowledge in advanced customer service skills and how to utilise this to your customers delight
How to develop an awareness of competitors and how to use this to improve your own service
Using current case studies, examine which private businesses provide the best customer service and how that can be applied to the public sector.
Reviews
This centre's achievements
All courses are up to date
The average rating is higher than 3.7
More than 50 reviews in the last 12 months
This centre has featured on Emagister for 13 years
Subjects
- Customer Service Skills
- Customer Care
- Customer Service
- Customer Retention Strategy
- Customer Relationship Management
- Customer Retention
- Public
- Public Sector
- Customer Manager
- Customer relationship
- Customer satisfaction
Course programme
09.30-10.00: Coffee and Introduction.What makes customer service amazing?
10.00-10.30: The essentials of advanced customer service and how to deliver them in the public sector environment.
10.30-11.15: Product knowledge. The backbone of amazing customer service.
11.15-11.30: Coffee break
11.30-12.15: Dont ignore your competitors. Stay ahead of the game and how to implement it.
12.15-12.45: Advanced communication skills. The WOW factor.
12.45-13.45: Lunch
13.45-14.45: Inspiring our colleagues and employer.
How can we get everyone involved?
Case studies. Can we do what they do?
14.45-15.45: Sales is everyones business in customer service.
15.45-16.45: Complaint handling strategies.
How to get customer feedback that makes the difference.
16.45:- Finish Summary and Action Plan.
Advanced Customer Service for the Public Sector