Customer Service

The Customer Service qualification can be used in any industry that is dealing with customers on a daily or regular basis.

The Level 3 Qualification includes:

• Organise, Deliver and Maintain reliable Customer Service
• Improve the Customer Relationship
• Work with others to improve Customer Service
• Monitor and Solve Customer Service Problems
• Promote Continuous Improvement
• Develop your own and others Customer Service Problems
• Organise and Promote Products or Services to Customers
• Lead the work of teams and Individuals to Improve Customer Service

The qualification gets the candidates to think about what they are doing and why they take the actions they do.

Customers can come and go for different reasons but good customer service will help to ensure that you maintain more of your customers knowing that your team can deal with situations.

H366 Customer Service

List of all units for H366

• 3CS301: Understand customer service to improve service delivery
• 3CS302: Know the rules to follow when developing customer service
• 2CS205: Make customer service personal
• 2CS206: Go the extra mile in customer service
• 2CS207: Deal with customers in writing or using ICT
• 3CS303: Use customer service as a competitive tool
• 3CS304: Organise the promotion of services or products to customers
• 2CS211: Deliver customer service on your customers' premises
• 2CS212: Recognise diversity when delivering customer service
• 3CS305: Deliver customer service using service partnerships
• 3CS306: Organise the delivery of reliable customer service
• 3CS307: Improve the customer relationship
• 3CS308: Monitor and solve customer service problems
• 3CS309: Apply risk assessment to customer service
• 3CS310: Process customer service complaints
• 3CS311: Work with others to improve customer service
• 3CS312: Promote continuous improvement in customer service
• 3CS313: Develop your own and others' customer service skills
• 3CS314: Lead a team to improve customer service
• 3CS315: Gather, analyse and interpret customer feedback