Customer Service Handling Complaints and Angry Customers

Customer Service - Handling Complaints and Angry Customers
A half day workshop to help customer service focused employees handle angry customers and complaints positively and get the best from the situation.

• Thursday 1:00pm - 4:30pm at Castle, Cecily Hill
• Fee £60.00
• Started: Feb 04, 2010
• Duration: 1 day
• Code: CS9X09C1VC

What does the course involve?
This workshop helps participants to view complaints positively, use them to improve the business and handle them through a structured method. Participants will develop communication strategies for staying in control and for soothing feelings that are running high. Participants will also be equipped with a process to help them meet the needs of the most challenging customer.

What will I study?
Treat complaints as an opportunity to improve
Use a formal process to resolve complaints
Understand Parent, Adult and Child behaviours
Recognising customer behaviours and keep control
Manage angry customers
What are the entry requirements for Customer Service - Handling Complaints and Angry Customers?

• Some previous experience is desirable.

How is the course assessed?

• There is no assessment for this course

Frequently Asked Questions
When will this course run again?
This course will run regularly throughout the year. It can also be adapted to fit the needs of specific businesses and run either at the college or at business premises.

This information is believed to be correct. Cirencester College continually updates and reviews its provision to ensure that it meets the needs of the community. Therefore the right to amend, change or delete learning programmes, accreditation routes or terms and conditions relating to entitlement to study is reserved at all times. We aim to provide open access to a comprehensive range of high quality education and training for the whole community over the age of 16 regardless of race, class, belief, language, gender, sexual orientation, disability, previous educational attainment or particular circumstances.