Customer Management college courses

...which involve customer contact. You must be working in a customer service role. Course Content Qualification structure To achieve a full Level 2 QCF Certificate... Learn about: Customer Service...

...It is suitable for candidates: -who are able to suggest and help implement changes to improve customer service -who are experienced problem solvers... Learn about: Customer Service, Customer Relationship Management...

...Who is this suitable for? All members of staff - whatever their role - service wins the game! So be sure that the team do what they do so well the customer... Learn about: Customer Retention, Customer Relationship Management, Relationship Marketing...

...Entry to this qualfication is by interview. About the Course The course is unit based and candidates must complete two mandatory units and choose five optional units... Learn about: Key Account Management, Customer Relationship Management, Customer Service...

...Introduction This award is suitable for employees in the retail sector. Duration 12-24 months Venue SBS Cygnet Court Fees... Learn about: Customer Retention, Relationship Marketing, Customer Service...

...such as customer service adviser and are in designated customer service departments Whose role is mainly to provide service to customers, for example... Learn about: Customer Service, Relationship Marketing, Customer Retention...

...improvements for the benefit of customers and the organisation. Customer Service NVQ L3 NVQ L3 Who is the course for? This NVQ is aimed at candidates... Learn about: Customer Relationship Management, Customer Retention, Customer Service...

...At TLE we offer the NVQ Customer Service Level 2, a qualification designed to recognise the customer service skills you have in the workplace and to... Learn about: Customer Service, Customer Manager, Customer relationship...

...This qualification contains 5 units that can be carried forward to Level 3; from these, a maximum of 3 units may be claimed towards a Level 3 qualification... Learn about: Customer Service, Customer Relationship Management...

...of customers and strategies needed to successfully manage them, including customers who find it hard to communicate, make decisions or who are in the wrong... Learn about: Relationship Marketing, Customer Service, Customer Retention...

...· Give customers a positive impression of yourself and your organisation · Develop customer relationships · Deliver reliable customer service · Resolve... Learn about: Customer Retention, Customer Relationship Management, Customer Service...

...that employment in the customer service sector involves a diverse range of functions, tasks and activities that are constantly developing and changing... Learn about: Customer Service, Customer Relationship Management, Customer Retention...

...roll on roll off · Start Time : 9.00 · End Time : 3.45 · Course Fees : No fees payable for learners aged 16-25. · Venue : Calderdale College · Academic Department... Learn about: Customer Retention, Relationship Marketing, Customer Service...

...COSTS There will be some additional expenses for books AWARDING/VALIDATION BODY City and Guilds ENTRY REQUIREMENTS Applicanst must be between the... Learn about: Customer Retention, Customer Relationship Management, Customer Service...

...Course Units The candidate will need to complete 2 mandatory units: · Prepare yourself to deliver good customer service · Provide customer service within... Learn about: Relationship Marketing, Customer Service, Customer Retention...

...This means that the candidate has to show their ability to do their job according to performance criteria and under pinning knowledge. Candidates... Learn about: Customer Service, Customer Relationship Management, Customer Retention...

...quality as part of a continuous customer-service improvement programme. To achieve the award, candidates must complete a total of five units... Learn about: Customer Relationship Management, Customer Service...

...It is intended to accredit you with skills that are being used in the work place. You will develop your existing skills and expand on new... Learn about: Relationship Marketing, Customer Service, Customer Relationship Management...

...This qualification contains 5 units that can be carried forward to Level 3; from these, a maximum of 3 units may be claimed towards a Level 3 qualification... Learn about: Customer Relationship Management, Customer Service...

...and who may be in charge of their own department or team. NVQ and SVQ Level 3 in Customer Service This qualification will allow staff in customer focused... Learn about: Customer Service...