Customer Service Level 2

Course Title: Customer Service Level 2

Overview:

This programme is aimed at you if your role includes providing customer service or customer care in the workplace by interacting directly with customers.

Course content:

Completion of 7 units in total, 2 mandatory units:

• Prepare yourself to deliver good customer service
• Provide customer service within the rules

Plus 5 optional units

Methods used:

• Underpinning Knowledge Sessions
• Observation
• Reflective Accounts
• Witness Statements
• Professional Discussion
• Questioning
• Work Products

All ‘real' Work Assessments

Venue: Learners Workplace

Course Duration: Approximately 4-6 Months

Certificate: Edexcel NVQ Customer Service Level 2