Level 2 NVQ in Customer Service

This NVQ is designed to enhance the skills, knowledge and experience of those people working in a service delivery role in a wide variety of organisations.

The aim of this qualification is to contribute to the skills, knowledge and overall performance of the industry's workforce. It provides a first insight into the principles and processes of the delivery of customer service and will aid career progression.

STRUCTURE OF AWARD

To achieve a full certificate in Customer Service candidates are required to complete 7 units in total (2 mandatory units and 5 optional units)

A NVQ Level 2 takes approximately 6 months to 1 year to complete.

This qualification can be obtained as a single NVQ or as part of an Apprenticeship