Customer Service NVQ

Orient

NVQ

Inhouse

Price on request

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Description

  • Type

    NVQ

  • Methodology

    Inhouse

Help your staff build on personal strengths by focusing training and development on the areas in which personal development is required. Develop specific customer service skills within the natural work environment. Recognise the competencies and skills required to provide effective levels of customer service. Suitable for: Anyone

Important information

Government funding available

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Course programme

Customer Service NVQ

Course content

The Customer Service NVQ Level 2 programme comprises seven units, two of which are mandatory and five optional. These follow different themes that add value to the way your staff work and to the relationship your business enjoys with your customers.

Mandatory units

Unit 101 - prepare yourself to deliver good customer service
Unit 105 - provide customer service within the rules.

Themes

  • Impression and image
  • Delivery
  • Handling problems
  • Development and improvement.

Six visits take place in your workplace during the qualification period by an assigned assessment officer. The delivery of Train to Gain qualifications takes a flexible approach over a set period of time. Detailed learning aims are agreed with you and your employees.

Duration

Between six and nine months, dependent on individual requirements.

Interested?

You are just a step away from adding value to your organisation.

See related categories

Customer Service NVQ

Price on request

The best Customer Management courses

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See all