Customer Service Level 3

PRESENTATION

If you've got formal customer service training and qualifications you are an asset to any modern business. An NVQ in Customer service is your chance to learn new skills & gain a valuable qualification at the same time.

This NVQ is aimed at candidates who are in work roles where they have to provide a continually improving service to customers and are able to effect permanent improvements for the benefit of customers and the organisation.

It is suitable for candidates:

-who are able to suggest and help implement changes to improve customer service
-who are experienced problem solvers who can communicate clearly
-who have particular customer service job titles, such as customer service adviser
-who are in designated customer service departments
-whose role is mainly to provide service to customers, for example, call centre/hotel staff or
-who recognise customer service is a part of their role within the organisation even though they may be carrying out non-customer service roles, such as engineers