Customer Service Level 3

Course Title: Customer Service Level 3

Overview:

This programme is aimed at people who are responsible for the delivery of customer service, but who also monitor and develop the quality of customer service given and they may also be in charge of their own department or team.

Course content:

Completion of 8 units in total, 2 Mandatory units:

• Understand customer service to improve service delivery
• Know the rules to follow when developing customer
  service

Plus 6 mandatory units

Methods used:

• Observation
• Reflective Accounts
• Witness Statements
• Professional Discussion
• Questioning
• Products

All ‘real' Work Assessments

Venue: Learners Workplace

Course Duration: Approximately 6-9 Months

Certificate: Edexcel Customer Service Level 3