Customer Service Manager
Course
Online
Description
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Type
Course
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Level
Intermediate
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Methodology
Online
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Duration
1 Year
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Start date
Different dates available
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Online campus
Yes
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Delivery of study materials
Yes
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Support service
Yes
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Virtual classes
Yes
Here at One Education, we put our heart and soul into every single course we design. We make sure that all our courses are designed and developed by industry experts. We aim always to provide value to our learners with quality courses.
Our learners are our top priority, and you as a learner will gain tremendous knowledge and skill on this topic from this Customer Service Manager Course.
The certification that you will receive upon completing this Customer Service Manager Course will help to boost your resume and will help you stand out among your peers in the competitive job market.
Our course will help you get employed in the relevant field and advance your career. Enjoy this expertly made course from One Education. Enrol now!
Why People Love And Enrol In The Customer Service Manager – CPD Accredited Course From One Education
Instantly accessible CPD-accredited certificate on successful completion of this Customer Service Manager – CPD Accredited Course
24/7 access to the course for 12 months
Study at your own pace
No hidden fees or exam charges
Full Tutor support on weekdays (Monday – Friday)
Efficient assessment and instant results
Facilities
Location
Start date
Start date
About this course
This Customer Service Manager Course is ideal for
Students
Recent graduates
Job Seekers
Anyone interested in this topic
People already working in this field and want to polish their knowledge and skill.
This Customer Service Manager Course will help you procure a job in the relevant field and will allow you to advance your career. Many job roles will be available for you to explore after completing this course. This Customer Service Manager Course also increases your competency to be eligible for promotions at work.
Enrol now to this comprehensive course from One Education and take your career to the next step.
There are no specific prerequisites to enrol in this Customer Service Manager Course. Anyone and everyone can take this course.
The Customer Service Manager Course is fully accessible from any internet-enabled smart device. So, you can study from the comfort of your home!
All you need is a passion for learning, literacy, and to be over the age of 16.
After completing the MCQ assessment, you will qualify for the CPD Certificate from One Education, as proof of your continued professional development. Certification is available in PDF format, for £9, or a hard copy can be sent to you via post, for just £15.
Whether you’re an existing practitioner or aspiring professional, this course will enhance your expertise and boost your CV with key skills and an accredited qualification attesting to your knowledge.
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This centre's achievements
All courses are up to date
The average rating is higher than 3.7
More than 50 reviews in the last 12 months
This centre has featured on Emagister for 5 years
Subjects
- Voice
- Problem Solving
- Leadership
- Customer Service
- Sales
- Communication Skills
- Accredited
- Communication Training
- Sales Training
- Handling Complaints
- Customer Expectations
Course programme
Customer Service Manager
- Module One: Who We Are and What We Do
- Module Two: Establishing Your Attitude
- Module Three: Identifying and Addressing Customer Needs
- Module Four: Generating Return Business
- Module Five: In-Person Customer Service
- Module Six: Giving Customer Service over the Phone
- Module Seven: Providing Electronic Customer Service
- Module Eight: Recovering Difficult Customers
- Module Nine: Understanding When to Escalate
- Mock Exam – Customer Service Manager
- Final Exam – Customer Service Manager
Customer Service Manager