Customer Service NVQ Diploma Level 4

To achieve this qualification, candidates must achieve 9 units made up of 2 mandatory units and 7 optional units, at least one unit from each theme. Like all NVQs, this qualification is competence-based. This means that it is linked to a person's ability to competently perform a range of tasks connected with their work. Suitable for: See description - all prospective candidates must be able to make decisions regarding customer service, plan, implement and review/monitor effectiveness and manage teams/others to achieve this etc. People who manage customer service functions, who have more general management or technical responsibilities, or who occupy a specialist internal consultancy role within their organisation and hold a position that will allow them to influence decision making and shape how customer service is delivered inside or outside their organisation