Customer Service NVQ Level 2 and 3
NVQ
Inhouse
Description
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Type
NVQ
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Methodology
Inhouse
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Duration
12 Months
A Customer Service NVQ can be achieved whatever your job role. It is not only for people working in a specified customer service function or for those working with the general public. Suitable for: This course is intended for anybody in an organisation dealing regularly with customers either on the telephone or face to face.
Important information
Government funding available
About this course
Interested individuals must already be working in a role which involves dealing with the public and reside within the Greater Manchester area, UK.
Reviews
Course programme
Awarding Body:
OCR
Duration:
Approximately 12 months per qualification.
Course Content:
NVQ Level 2: 5 units (4 Mandatory, 1 Optional)
NVQ Level 3: 6 units (5 Mandatory, 1 Optional)
NVQ Level 2: (8 Units)
4 Mandatory Units
1 Optional Units
You choose with guidance, if needed 5 units that are suitable for the environment you work in.
NVQ Level 3 (8 Units):
5 Mandatory Units
1 Optional Units
You choose with guidance, if needed, 6
units that are suitable for the environment
you work in.
Visits:
You will receive approximately 8-10 visits.
These may vary depending on whether an
in-house assessor is available or not.
Price:
£750 - £1100
Roll-on, roll-off programme.
Additional information
Customer Service NVQ Level 2 and 3